Your audience will forget your bullet points –just stick to one

I’ve been wrestling with how much information is just enough when presenting, and how much is too much. Over-communicating, like over-sharing, is a present-day malady, influenced by our penchant to provide too much details even to our close networks.

In business presentations and training sessions, some speakers have this tendency to add so many sidebars to the main thing that you often catch them saying “now where was I before I went off on that tangent..?”

Bullet points are one solution when one is prone to over-communicate. Short sentences. Rich metaphors. But even bullet points could be overdone. I have caught myself veering off the ledge hitting the bullet point icon too hard, when I should have hit the delete key instead.

So instead of saying this

  • I end up saying
  • things like this
  • hoping the idea
  • will stand out!
  • Wrong!

So here’s a revolutionary idea. When you have five  things to say, don’t, let four drop to the cutting floor. No one will miss them, I promise.

As in this simple video for Jet Blue, you could communicate one idea well.

Entrepreneurship isn’t a formula: 3 lessons from The Social Network

As I was visiting the Cambridge area in Boston, ten days ago, where’s The Social Network was set, a Harvard grad friend who hadn’t still seen it mentioned that the movie was sold out that evening: Harvard students had apparently bought up all the tickets!

It made me reflect on what such a traditional setting, steeped in centuries-old tradition and architecture, had played in bringing about the huge shift in social networking as we know it today.

The simplistic answer is in David Kirkpatrick’s book and in the movie version: Mark Zuckerberg, he suggests was sticking his finger at the authorities who had been stalling on a version of a college network comprising faces of students and their contact information.

Less than a month after Mark Zuckerberg launched the early version of his Facebook (then he called it The Facebook), Harvard authorities were still scrambling. They had had their no-frills ‘facebook’ online since 1996, but it was nothing more than a contact list. Kevin S. Davis, then Dir. of Residential Computing  noted that they were working on their new faceboook.

“We’ve been in touch with the Undergraduate Council, and this is a very high priority for the College. We have every intention of completing the facebook by the end of the spring semester.”

But the world was not going to wait a few months for the perfect online social application.

Zuckerberg quickly learned –or perhaps was smart enough to decode human behavior — that people were ready to make a big leap into social sharing. Digital generations had prepared the ground for an experience of social trust, notwithstanding so many privacy issues.

In The Social Network (Mark’s story set within a boring board investigation that’s probably highly dramatized) the people in charge at Harvard, including those in IT, are ticked off. This guy doesn’t conform! He’s hacking tradition!

Isn’t this very familiar? Every organization welcomes a new hire by some sort of on-boarding employee experience, just to ensure  some conformity. There are traditions to uphold. Mission statements to memorize. Then you are asked to go forth and be creative –within the boundaries, of course! Entrepreneurs don’t work that way, it appears.

I was immediately struck by how Zuckerberg’s story is a parable for entrepreneurship. On our radio show, we talk to a lot of these kinds of people; the common thread seems to be the fact that they have dared step out of the boundary that others drew for them.

Having said that, these are the three lessons I derived from the movie about Facebook.

1. Cultivate a huge appetite for empathizing with  what people need. We set up a lot of feedback mechanisms that deliver great insights into what people want to tell us But what about something they don’t articulate? In one moment in the movie, when Mark’s friend asks him if he knows if a girl is ‘available’ or not, he retorts something to the effect of ‘people don’t go about with a sign saying they are single.’ he then rushes back to his laptop and codes Facebook to include that feature, and pretty much says it is now ready for launch!

2. Be comfortable with making mistakes. There is no perfect solution. Mark tells his friend that  nothing is ever complete. In real life he was reported to have said (of Facemash, his web site that let students rate others on their ‘hotness’), “I understood that some parts were still a little sketchy.” It’s easy to scoff at this. He probably knew that there would be many iterations before his idea really took off, but (unlike the Harvard authorities) he was not waiting for all the chips to fall into place. His mistake got him into big trouble, but paved the way for a better idea!

3. Intellectual capital beats money. There is a video of an interview about the shoe-string startup, where Zuckerberg reveals that he had run the site for just $85 a month, renting computers for the first three months. In the movie, and in interviews with the student paper he shows disinterest in the money he would make through advertising. His co-founder, Eduardo Saverin has said this: “Intellectual capital, and not just monetary capital, will spawn the next great product or idea.”

The book makes another point, almost in passing. The Facebook was launched at a crucial moment in the life of students at Harvard: they were registering for classes that week, and Zuckerberg knew that many signed up for classes based on knowing who else was in that class. The Facebook provided that insight, just as today’s version of social networks provide those key insights that make them so valuable.

The authorities had the data. The entrepreneur had the insight. That’s what made his creation priceless.

Crowd-sourcing is fine, until you bump into control freaks


I ran into a great post on Crowd-sourcing,by Sid Roy, at an ad agency blog, PO Box. I was very impressed because this is the kind of topic that agency types who –at least the traditional ones — used to be very suspicious of: outsiders invading their turf.

The gist of the post is that is that co-creation, collaboration and open sourcing are here. And that marketing models that worked fabulously well in a world of scarcity would be ‘severely challenged to work in a world of abundance.’

Challenged is an understatement, isn’t it, Sid?

(You probably wanted to say ‘crushed!’)

I pointed out that while it’s taken awhile for crowd sourcing to catch on (Surowiecki’s book on The Wisdom of The Crowds, notwithstanding). There might be three reasons for this:

1. The ‘NIH’ syndrome. The team or department is often threatened by ideas that are ‘Not Invented Here’

2. Intellectual Property lawyers. Very recently Boeing and Apple rejected ideas from outsiders because they have been advised to not solicit or welcome ideas form people who might later sue them if the idea (or some flavour of it) is used.

3. Crowd-sourcing is somewhat anarchic. It’s not easy to manage the crowd in the traditional sense, since they don’t have roles, titles, proper compensation structures etc.

I can see why an ad/marcom agency might be reluctant to solicit and execute a campaign that came from a ‘bazaar’

Or why a school might not want to publish a text book based on knowledge sourced via Wiki platform

Those who control the distribution, creative and knowledge portals, and wear these hats aren’t ready to let the crowds run the show.

Full Disclosure: I used to work for Phoenix Ogilvy and Mather, publishers of the blog

A formula for going viral? Picking Everett’s and Brown’s brain

I had a great conversation with Brown Russell, former Chairman of Gum Tech (GUMM:NASDAQ), last evening on our radio show.

Brown was behind (and by this I mean he led) the launch of Zicam –the cold remedy, medicine. I didn’t know this but Zicam was one of the fastest growing new cold treatments in recent history.

The reason I thought he would be a great guest was because of a book I noticed on his desk one day. It was one of those thick books on communication that communicators who have just graduated may have not even heard about: The Diffusion of Innovations by Everett Rogers, first published in 1962. (By the way Rogers published 30 books in 15 languages.)

To put this in perspective this was before the Internet was ‘discovered.’ And some of the concepts Rogers analyzed presaged  viral marketing by what, 40 years, maybe?

How do ideas spread and products take off, I asked? Is the diffusion of innovations across networks (the unwired kind) dependent on a marketing and PR push? Derrick brought us a good point –that demand, could possibly be influenced by planned scarcity (as in Apple’s play); by game mechanics (as in earning rewards), and filling the need that nobody has quite recognized (as in Facebook).

Here’s the podcast, if you’re interested. http://bit.ly/your3bl11

By the way, if you occasionally use terms such as ‘early adopters,’ ‘late majority’ or ‘laggards’ you’ve been borrowing from Roger’s theory!

Imagine John Lennon in 140 characters

Interesting statement from Yoko, on John Lennon’s anniversary:

“He would have been writing statements and sending them out to the world as a blogger and a tweeter.”

Of course working with word limitation forces the mind to pack meaning into powerful images. Consider how Lennon’s Imagine curtailed to 140 characters would have been just short of hitting the spot:

“Imagine there’s no heaven It’s easy if you try No hell below us Above us only sky Imagine all the people Living for today Imagine there’s no”

The famous refrain, however just takes 109 characters: “You may say I’m a dreamer But I’m not the only one I hope someday you’ll join us And the world will be as one”

On a related note, this tribute was nicely done by Google:

Listen to the blogosphere, or else….

 


My View | Bi-weekly Column in FT

 

Have you looked out of the window while your flight waited for takeoff and seen a small truck, barely the size of an airplane engine, pushing a huge 767 into position? It looks so ridiculous. But this small vehicle has the capacity to move a massive hunk of metal carrying hundreds of people and thousands of gallons of fuel. Not to mention luggage!

Sometimes it’s a bit like this in our world of communications. Social media humbles us when it demonstrates the power to give a big behemoth a bit of ‘pushback.’ And yes, there’s an airplane involved in this story –the Boeing company.

Continue to PDF of article – FT Online

What’s a novice like me doing shooting videos?

I’m a photographer of sorts. Have been ever since I used a cheap point-and-shoot Kodak on a world leader. I hadn’t a clue about ‘depth of field’ then, and famously (naively, really) held it within a few inches of the face of John Paul II. They didn’t arrest you for getting too close to a Pontiff in those days.

So shooting videos has been a challenge. Instead of worrying about aperture and ISO rating, I’m now wondering about

  • Use a tripod or keep it natural and do hand-held?
  • Only shoot in natural light or work with the unflattering florescent bulbs?
  • Table top or wide angle?

Most of the cameras I have been using  have been built for novices. The ubiquitous Flip video cam, and my trusty Kodak PlaySport. Funny how it’s point-and-shoot all over again!

And so I’ve settled for happily taking the ‘non-pro’ route in video. The kind of stories I recently recorded have had colorful settings– on golf courses, in the kitchen, down a Disney-like ‘adventure trail’ for kids…

I was doing a video story of an executive chef, today. He was cooking up a lemon sole dish from scratch. The ‘scratch’ part to the photographer meant there was an array of ingredients to zoom in and out of, while he talked to camera, and moved around the kitchen. In still photography you don’t have to deal with things going in and out of focus.

Chef Ryker Brown picked up a gnarled tomato, scored it and submerged in a glass of iced water. It was interesting sidebar to the main dish; the lens whined, decided to stop being confused and locked in to focus.

As I watched it all come together, I realized that stories told in words are a lot like that too. While we hover around our subject, a sudden detail we previously ignored comes into sharp focus. It then plays a starring role in the story.

I’ve always loved tomatoes –the deformed, multi-colored ones that grow in our yard, not the shiny grocery store variety. They puzzle the eye, in the same way they confuse the camera lens. They also bring out a flavor to the otherwise mundane. If there’s a lesson in all this it’s about keeping your subject in focus, but not ignoring the blushing tomato on the side!

As for that early celebrity photo, I got a pretty good shot. I think. A big part of it was his nose, but hey!

Podcast: Is mobile marketing on the right dirt track?

I don’t know the answer to this. I don’t even know what ‘‘The future of the internet’ is, even though I was featured on a podcast by Antonio Edward about this week.

But I think he was trying to tease out what we practitioners of social media and Marcom think of the mobile device as it becomes the primary means of connecting, communicating and collaborating online.

http://mobicast.mobi/2010/08/14/the-future-of-the-internet/

This I do know.

  • There is far too much that tech companies and advocates of their tools take for granted. Many people are still in at the ground level when it comes to tagging, quick response codes, social media collaboration, and ‘location-aware social networking.’ What’s that? Exactly my point!
  • The iPhone and iPad are sucking up all the oxygen of publicity and discussion, so people on other operating systems haven’t begun to discover value in the ‘laptop replacement device’ in their pockets.

Shrink the link, a craft worth learning

If you’ve ever played around with Tiny URL and Bit.ly you will know that there are a few ways to shrink your links.

The easy way is to simply use the automated feature and let Bit.ly or TinyURL do it for you. The better way is to use the custom feature –still free!– and tighten things up so your readers recognize it is related to your content.

I tend to use this custom feature more these days, especially when I have repeated use of a specific URL. When should you consider using a custom URL?

  • For streaming audio of a fixed radio or TV show
  • The registration page of a micro-site created for an event
  • As a link to a photo album being updated regularly with news or event coverage
  • A contest that typically targets social media users through different channels. Perfect for Twitter, LinkedIn and Facebook
  • When you want to email a link to a group, or embed it in a link to a  survey

But there is another way to go about this  for branding purposes. Take a look (on the right) at what Twitter uses. The URL is condensed to http://t.co. What’s that .co domain? It is the country domain assigned to Columbia! Speaking of new domains, there are others worth considering.

  • The .ly domain is the country  domain for Libya. It is used by Bit.ly/
  • If you are in the medical profession, you could register a domain ending in .md -the country domain for the Republic of Moldova, an Eastern European country.  However, to register a country domain you need to prove that you have a legal or business reason to do so.
  • The best known one is .tv –the country domain for Tuvalu. There’s a whole lot of information on how to use the.TV domain here.

So the next time you are planning an online campaign, consider how you could do this using your URL. It’s often an afterthought right? It shouldn’t be.

I haven’t even touched on the tracking features available with Bit.ly or Ow.ly/ That’s the topic of another post!