Crowd-sourcing employees in Phoenix

Incentives and employee motivation go hand in hand, as we have been noting here.

So this story strikes close to our heart, since it is right here in Phoenix. It’s not some hi-tech company doing this. It’s the City of Phoenix!

You may not hear the word ‘insourcing’ often, because its evil nemesis outsourcing gets so much of press. But drawing ideas from the well that’s within the organization is often overlooked. Often there are no mechanisms in place for ideas to bubble up, resulting in apathy or timidness in generating suggestions.

This story by Lynh Bui today (in the Arizona Republic)  talks of 25 out of 175 ideas being implemented in 2009-2010. That’s about a 11 percent success!

Now what if the City of Phoenix was to open up the valves in the employee idea reservoir, and say, aim at generating 720 ideas next year (a measly 60 a month). That same 11 percent rate would then triple the number of implemented ideas.

Incentives are great. But many employees don’t always wait for these to get started. Bui’s observation is spot on: “Employees aren’t necessarily turning in ideas just for the awards.”

Responding to Social Media Naysayers

This is the first article in a series in my new column for Financial Times, in Sri Lanka.

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The two questions you’ll get asked the most, should you ever bring up the topic of social media at a senior staff meeting, are (a) “Aren’t these things a total (insert rude word here) waste of time?” and (b) “What are the chances of someone saying something that will damage our brand image?”

Now if you were fool enough to have been the one to broach the subject, my guess is that you would have already done some homework on the subject. If you have not, I hope this column, and the series I am kicking off called Social Media Onramp, will help you when you are in the social media strategy hot seat.

The last time I talked to a group of senior managers on this topic of whether or not to engage in social media, there was a gentleman in the corner of the conference room snickering about Twitter, and another lady offering her ‘expert comments’ on why Facebook posts could be legal nightmares.

Indeed there is always someone like this in any organization! Whether you’re talking of a new logo or a new CRM measure, Mr. Naysayer will always raise his hand and launch his intellectual torpedoes that take the discussion nowhere.

But in this case, rather than ignoring him or becoming confrontational, the best way to turn the discussion into something more productive is to relate social media to an activity everyone at the table loves, or loves to hate: Marketing. And no, this is not a diversionary tactic.

Marketing, you see, has a lot in common with social media. Let’s just focus on the social side of things for a moment. Marketing happens to be the most social activity your organization has embarked on, because it is all about building connections between a product or service, and a person with real needs, fears, hang-ups, friends, eating habits, limited attention span etc.

Continued here – PDF document

Upcoming – next week: Print Vs Digital Plot Thickens … Online!”

Social Media Meetup in Tempe!

Once again, Fred Von Graf is pulling together a great event with his outfit Social Media Arizona (SMAZ).

It’s the Tempe Social Media Day Meetup at MADCAP Theater from 5-7 p.m.

Here is what it’s all about:

You get to take the MADCAP stage and deliver “a verbal, in-person Tweet about why you love your favorite social media tool and talk about something great that happened because you used it.”

There’s live music, food and prizes.

Details here:

Longest golf course in America!

Meeting with the media overlooking Promontory Club’s Pete Dye course in Park City, Utah.

So we’re having this interesting discussion with sports reporters on print vs digital timing and story deadlines. Yes they say they feel challenged, but it also means thinking of a ‘now’ publication date, rather than ‘tomorrow’s paper.’  It’s not very different from blogging, I suggest.

I could’ve told them I would be sending this post (and pix) via email to this blog, from my phone..

Oil, tweets, and the gushing blogosphere will drown BP

There is no such thing as a ‘top kill’ procedure (the attempt BP made to put a huge concrete dome on the leak in the Gulf of Mexico) to cap off the gushing anger at BP  in the blogosphere.

Each day brings a new wave of voices –comments, creativity, social media channels –to shame the company that has caused the worst environmental disaster here in the US. Like this logo attack.

This one, a blog called Apologize To BP taps into the collective wisdom of anyone who has a twitter account, or some time to add some content to the site.

A post contributed by one David Diehl, alongside this picture, is titled ‘Sea Of Contrition.’ He apologizes to the captain of BP this way:

“Thanks again for inviting me to the yachting excursion this last weekend. I’m so very sorry I ate up all of your delicious shrimp during the preliminary revelry on Friday. The staff did indicate it was the last of the Gulf shrimp…”

Apologize, is acerbic and funny, obviously, but content like this (and there are hundreds of tweets being fed into the web site every minute) create a virtual gusher that intentionally or not contaminates anything that BP tries to do by way of PR.

I know, most PR people tend to say that it’s inappropriate to even use ‘ BP’ and ‘PR’  in the same sentence; the company has made so many PR blunders it’s not even funny.

The site urges readers to submit  “videos, photos, quotes, whatever you want, as long as you apologize…”

The feed of tweets into the site is a smart way to keep content flowing through the pages, even while it feeds the tweet-hungry searchers who only see it on the micro-blogging platform. The hashtag #ImSorryBP

At the time of writing, this Twitter account has had just 213 followers. I’s one more way that people will channel their frustration.

There are more. Check these hash tags that are being used to aggregate the comments and conversations:

#BP (of course, usurping the brand initials)

#oilspill

#gulfoilspill

So, despite the news that BP is trying to clean up its online rankings using SEO tactics such as buying keywords, it’s quite apparent that the groundswell is not going to be more powerful.

Passport to ‘Digital Citizenship’ Webinars next week

Really happy to announce a series of Web conferences that I will be starting next week for the U.S Embassy in Colombo, Sri Lanka.

Webinar on social media - US Embassy, Colombo Sri LankaThis follows a digital video conference I conducted last year for the U.S.E, in association with the US State Department.

These six workshops –Webinars– are designed to be more interactive; the majority of participants will be at one location in Colombo. They were selected based on their application and response to a survey on the state of social media in Sri Lanka.

We are covering the usual suspects: Blogs, social networking, micro-blogging, video sharing and social search.  The attendees are from diverse backgrounds: advertising, corporate communications, government, web-based businesses, management, universities, media and non-profits.

Presenters: To make these sessions more focused and relevant I have brought on board some top practitioners to co-present with me. They are:

Dan Wool, a corporate communications and PR consultant for APS, a large electric utility in Arizona. Dan co-founded one of the world’s top blogs on public relations, marketing and social media.

Steve England, Chief Technology Office of MobileSoft, an advocate of on-demand digital printing who advises large tech companies and international advertising agencies on interactive marketing.

Gary Campbell, a communications manager at Arizona State University, a former print journalist turned digital, who has led numerous university training sessions in social media.

I will also bring in a few ‘surprise’ guests who will pop-in with some real-world examples of how they are using a particular strategy in their communication!

How ‘passive’ networks will make use hyper-active citizens

The explosion of sharing networks and apps are being primed for the mobile experience, anticipating a time when many of us will slip in and out of our roles as employees, Friends (yes, upper-case kind!) and corporate citizens.

These ‘social mapping’ services may seem more like games in their early iterations, rewarding users for certain tasks. But just as how Twitter looked like a status update service in its early days, these mobile-based services will soon let us do more than vainly record our location.

GoWalla, a location mapping app for the Android, iPhone and Blackberry, lets us check-in’ to locations, as does FourSquare., awarding badges and mayor-ships etc.

A term I have come across in some of these networks is that they “are only acting as a passive conduit for online distribution and publication” of user content. In other words, the intent of the application is to tether people and content.

We may be transitioning to that time soon. But we are still toggling between active, in-your-face social networks such as Facebook, and the passive ones. Someday these could be rich social spaces, albeit passive and invisible. Also reward-based.

Like to see where all this is going? Check out these four services:

GoWalla.com ZoomAtlas.com

FourSquare Plazes.com

Does your company have an idea funnel?

Everyone has ideas, right? You hear them in the most unexpected places. In the gym, waiting in line for check-in at the gate, and at places like …Quirky.

Quirky?

It’s one of the latest in the batch of idea generating sites, where the wisdom of the crowds reigns. Runs riot, really. A wide open pasture, with the two ingredients ideas thrive on –rewards and recognition.  OK, make that three things. Add ‘Community’ too.

Quirky.com is a fast-paced idea hub, where people come up with sensible, practical solutions that may not be as quirky. It urges the community with this:

The horses are at the gate, the gun’s about to fire… ladies and gents, step right up and place your bets. We have a bunch of new product ideas for your perusing pleasure.

The “Foolproof Patio Composting Bin” had this detailed sketch. (Enlarge it by clicking on image.) Another stylish spatula set was on sale, because it went from idea to market because enough people voted on it!

How it works is Quirky’s product development team takes an idea and lets the community vote on it. They ‘pre-sell’ the product and then manufacture it. Revenues are shared with the inventor/idea generator.

So what if companies could take this process and let it loose among employees? What would it take to create an idea funnel that taps the passions and ideas that arrive with us at work?

Managers who are receptive to feedback and product development suggestions tend to open the funnel at formal brainstorming sessions. These are not exactly the  moments when the most crazy (or should I say ‘quirky’) ideas hit us. Quirky.com is just one of the ways to get your employees’ creative juices flowing. A few others are beginning to try their hand at funneling.

And you thought that My Starbucks Idea was just a bunch of over-caffeinated people with light bulbs going off in their heads…