I should’ve read this before I went to Data Doctors. Check this: http://ow.ly/3yKSN
I took in my son’s laptop in for a diagnostic, and was given a price breakdown.
- Cost of hard drive was $109.
- Cost of installing OS was $199.
The Hard Drive had failed, so since they told me that the cost of the diagnostic ($59) would be deducted from any services they carry out, I then asked them to install a new HD.
But that’s probably the cue they were waiting for. No can do, they tell me.
The magic statement: “That’s our policy.”
“We could only install the hardware if we also reinstall the Operating system.”
Policy is a terrible way to enforce a service that denies customers their rights. Also hiding behind policy is a a formula to take advantage of someone with a fee for something that is way out of line with normal business markup.
“The guy quoted my 100.00 just to sit down with the computer and see if the data could be retrieved, and then said it would be another 99.00 to obtain this data on the computer and give to me.”
I have no problem paying for a diagnostic service. I don’t even mind that the Hard Drive I was quoted is an unrealistic price. But I do have a problem when someone attempts to enforce an all-or-nothing plan.
That’s not just service policy. That’s a policy which guarantees you never have a repeat customer.
By the way, this was store #240.