Taser hits wrong nerve. Gets wrong kind of Google juice

Taser is not unfamiliar with controversy, even when it comes to students. But yesterday a Taser hit the wrong kind of target –a student being videoed -and the company has started getting the kind of media coverage and social media backlash it never bargained for.

It’s an incident that shows what could happen when you combine rudimentary citizen journalism and the ability to quickly form an online community around an event.

The Facebook group formed in protest is just one way this incident is getting played out, apart from in the media, with online comments, and headlines not very flattering to a company. But it’s not only how it’s played out. It’s how the story gets enshrined. The phrase “Don’t Tase Me Bro…AHHHHH!!!” uttered by the student Andrew Meyer before he went down is used by the Facebook group. It could live on — right next to say, “Die, Press release, Die! Die! Die!” and “Dell lies. Dell sucks” in a Google search.

There are many interpretations of the several videos taken at the incident, eye wittiness accounts, and some calling this an overreaction. The eyewitness who had also been waiting to ask John Kerry a question makes a good point, wondering why Meyer could not have also waited without rushing the microphone. Some called Meyer a jerk, and another said it was justified.

But if you watch the video, you’ll see there were many cameras on the scene. One report suggests Meyer knew his was being videoed.

All this of course doesn’t help Taser. The company recently announced a ‘subtle shift’ in its positioning, from one of protection to “saving lives.” It’s an impressive technology from an impressive company here in Arizona. But it goes to show what a tenuous task public relations is today.


4 thoughts on “Taser hits wrong nerve. Gets wrong kind of Google juice

  1. Pingback: Valley PR Blog » Blog Archive » Whose telling your story?

  2. Agreed. I made the same observation on my blog yesterday about how the speed of social media caused the story to spin sympathy for Meyer. I’m glad to see that others have picked up on this as well!

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  3. Pingback: Taser “victim” accepts blame « Hoi Polloi: marketing + social media + public relations

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