Replace consumer with ‘engager’ –or gatekeeper?

Mike Swenson’s comment opens up a window into the world of how the PR world is addressing the famously empowered consumer. His comment on the ‘manifesto’ on Joseph Jaffe’s blog, got me thinking. The consumer with more power, isn’t really a new concept. (Remember the ‘prosumer?’) The consumer has always been more than a person with a fat wallet. Just to dwell on Toffler’s prediction for a moment, he envisioned an active consumer, not a passive one. IMHO, this active consumer is more than an engager. Sure we would configure our own sneakers, and be our own travel agents but there’s another side of the control revolution: to control what we hear and watch. We can be brutal gatekeepers, and at other times, welcome hosts.

I don’t want to know what Fox TV has to say on Channel 10 because it’s all special effects and tabloid news. That channel at home is non-existent; we skip past it so fast, it’s almost funny. I don’t see most of the ads online because I minimize or click past anything that smacks of interruption marketing. But I do listen to what columnists and companies have to say via newsletters and podcasts to which I subscribe; I don’t object to the pitch of the ads in magazines because to a certain extent, I have imposed a filter (buying only the ones that I plan to read) and feel safe to let them in.

One thought on “Replace consumer with ‘engager’ –or gatekeeper?

  1. Hello, my name is Kirsty Clegg and I am a 3rd year Advertising & Marketing Communications student from Bournemouth University. I need to recruit consumers who show a vested interest in the following areas; online advertising, Coca – Cola online, Branded Content and online power of consumer.
    Consequently these are the search terms I used to find your blog and am therefore keen to talk to you. This research is for my dissertation and so imperative to my degree.
    Firstly, if you would be interested in airing your opinions about said areas please take a couple of minutes to fill out this questionnaire (http://www.surveymonkey.com/s/XGTK2ZN) simply to determine if your demographics fit with my research.
    I would be incredibly grateful if you can take the time out to help with this, feel free to find me through my wordpress (www.kirstyyyyyy.wordpress.com)
    Yours sincerely,

    Kirsty Clegg

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