“Martin Eisenstadt doesn’t exist” and what passes for news

News is under attack from many sides. There are digital missiles, financial grenades, dwindling readership and viewership, and the there’s the credibility factor.

So a story like this of a fabricated, unverified “source” brings up serious issues. Says The New York Times, peeling back the curtain:

“Trouble is, Martin Eisenstadt doesn’t exist. His blog does, but it’s a put-on. The think tank where he is a senior fellow — the Harding Institute for Freedom and Democracy — is just a Web site. The TV clips of him on YouTube are fakes.”

Which is to say, not just old media but new media and hybrid media tend to get taken for a ride very easily.

OK, so this was just a prank –a film maker trying to make a name, no different from say, Lonely Girl trying to make a career. But we have seen this script before haven’t we, and they have had serious consequences. Remember SwiftBoat, and Dan Rather’s “gate“, and Jason Blair, and … the list could go on.

Let’s face it. Trust, has been shifting from authority figures and truth verifiers to (drum roll…) “people like me.” But even we are easily influenced (duped?) by some digital presence from people like us. When we do our due diligence as communicators we tend to assume that:

  • Anyone with a web site is probably above board
  • An organization with a blog is actually quite real, if not transparent. Until it the blog is outed.
  • And anyone who uses Twitter, is transparency personified -until people like “Janet‘ show up

In a recent Harvard study, people trusted Cable news twice as much as Broadcast news. For print, credibility was nearly a quarter of Cable news. None of this is comforting. The Martin Eisenstadt story broke on Cable news first. But the scary part? Even bloggers were linking to the fake Mr. Eisenstadt!

fakenytFun Sidebar: If you think most of the news is made up, take a look at at this edition of the New York Times. From the cover story, you might gues it is a fake New York Times.

Quotes for the week ending 15 November, 2008

“We are now offering a 25% Discount on all Collectable McCain/Palin08 products left in inventory”

Fire sale notice from the McCain-Palin campaign store.

“Simply put, things are already close enough between Change.gov and the Google Gang.”

Chris Soghoian, at CNetNews, commenting on Google’s relationship to the incoming White House administration. He also recommends BitTorrent for Pres. Obam’s fireside chats.

massive employee raiding.”

Agency.com’s complaint that Scottsdale-AZ based agency, specifically Don Scales, a former Agency.com staffer, has been poaching its employees and clients.

“I go dark some weekends and evenings until 8 p.m. because my kids come first. It’s not easy, but I don’t need to be big on Digg.”

Jason Falls, Head of social media at Doe-Anderson, interviewd by Jason Baer

“Martin Eisenstadt doesn’t exist. His blog does, but it’s a put-on. The think tank where he is a senior fellow — the Harding Institute for Freedom and Democracy — is just a Web site. The TV clips of him on YouTube are fakes.”

The not so shocking news that an unnamed source for the Sarah-doesn’t-know-Africa-is-a-continent story a fabricated person, carefully set up by two film-makers. Many media outlets were duped.

“Create a video hub for the executive branch – call it GovTube – that aggregates all video content throughout the government in a searchable, user friendly video portal.”

One of the recomemndations by Dan Mannet, at TechPresident, for how the new administration could use multi-media.

Community funded journalism. If you write it will they come?

The concept of crowdsourcing and community funded media has always interested me. Maybe it is my roots. I grew up in an environment where community-based projects were quite the norm, long before people got wired.

So SpotUs, a community-funded journalism project by David Cohn (of NewsAssignment.net) is one of the trends I think we will be seeing a lot of, as news media cut corners and outsource the story to people closest to it. For now, those pitching stories to us (basically asking for donations or micro-funding) are few, and limited to the Bay area.

Like this one, by Aaron Crowe, who plans to investigate the cost and benefit of installing solar power in a home. The site has raised $315, with goal of $1,000 to get the reporter off and running.

You could argue that times are tough, and people won’t pay for something they could get (or at least think they could) for free, anyway. But I am optimistic. We may cut back on our lattes, and even newspaper subscriptions, but as soon as a news aggregator of relevant, timely, local news is able to deliver it in a way we cannot get anywhere else, the price may be right. Just you watch!

Times are tough. Compete, don’t complain

Yawn. There’s a lawsuit being filed by Agency.com against Scottsdale-Arizona based iCrossing.

Having been within earshot of the folks as they trotted out the Agency.com hires (and this was more than two years ago) one has to wonder: Was Agency in a coma all these years? On the other hand, what is it complaining about. If you can’t hold onto your employees by providing the proper incentives, would a court order do the trick?

Let me sidestep a personal angle here and comment on what’s at stake in a tight economy.

  • Eat your own dog food. Marketing agencies seem to be great at coming up with solutions for their clients, but are embarrassingly bad when it comes to applying some of it to themselves.
  • Empower your employees. Employees beat brochures. And trade shows. And junkets. The iCrossing I remember ran ran a top-down operation that was ridiculously incongruent with the bottom-up world it operated in.
  • Reputation is (that awful word again) sticky. Companies get too busy propping up a reputation with press releases and forget to monitor and respond to chatter. Agency.com has some great bylines in major trade pubs, but some bad google juice it warned after a YouTube incident that still hangs around.

Small groups in larger network

What do you think of this statement?

“We’re a small-group animal, trying to live in large groups….”

A statement from Paul and Anne Ehrlich (quoted by Andrew Revkin) who writes about the challenges for 6 billion of us.

Planet earth, the largest social network, is more connected than we realize: we super poke each other in strange ways, and hear each others status updates whether we log on or not! What we do in our cave or cubicle often instantly influences or inspires someone else.

I was particularly interested in that comment of our small group vs big group idea. Are we a small group fighting for survival in a big group, or are we a big group breaking out into small groups in order to sustain ourselves? Geo-politically we have the EC, NAFTA, ASEAN etc.

There are plenty of examples in communications and networking why this might be the case. I am losing count of how many small groups I am part of. And that’s not counting the Facebook groups I grudgingly join, and most often turn down. Print folk, PR buddies, marketing practitioners, alumni groups, book clubs, listeners of common podcasts … our niches cut through the traditional demographic sectors every day.

The 140-character pitch and getting creative with Twitter

The over-used acronym KISS, could very well stand for Keep in short, stupid!

It’s probably more relevant today than it was a couple of years ago, where we are battling channel fatigue and attention deficit all at once.

So I was really interested in this post by a friend, Nathan Wagner, who just started his blog, Relevant Chews, about the need to hone down your elevator pitch to Twitter-length. Great food for thought.

On a similar note, I came across the Twinterview format (an interview using Twitter, if you have not guessed) also innovative, not just because of the way it uses the collaborative micro-blogging platform for the back and forth, but for the need to condense the Q and A into relevant chewable bites, if I may borrow from Wagner. I have to say I am guilty of sometimes framing a question that sounds more like a statement. (I am working on it.)

The reality is that the people we interview have a lot to say, so Twitter may seem a bit too condensed. But this might be one way to respect a person’s time, and get the interview when the he/she is on the move, undistracted, and ready to ‘talk.’ As we see in Jason Baer‘s twinterview with Scott Monty of Ford, both manage to squeeze in details, and url’s to make the exchange great.

What could we learn from Obama -the brand?

John McCain was the original, durable brand as far as the media was concerned. What was on the wrapper was nothing compared to what was inside.

If we deconstruct his campaign we would see how, as I had mentioned even before the results, his team badly managed the brand, the positioning, the distribution, the user experience.

But Brand Obama is something else entirely. It was all about connections. Well managed, for sure. Strategic as good as it gets. Someone commenting on the Fast Company cover story in March this year saidthe Obama brand is a short lived one, I would not want to put on any product I was marketing”.

Another response from one Tim Leberecht was very telling:

“The Obama brand is all software and only a little hardware, and it comes with an open SDK (software developer kit) — a dynamic, modular platform that both individual campaigners and institutional networks can plug into.”

A brand that individual networks can plug into. Now that’s what all brands must aspire to be.

It’s almost like describing the iPhone. Not just for being a shiny object but for being something people could connect to, customize, create their own apps (T-shirts, signs, even graffiti!).

Compare the image on the left to this response from a French Minister, Rama Yade:

“This is the fall of the Berlin Wall times ten … On this morning, we all want to be American, so we can take a bite of this dream unfolding before our eyes.”

The brand undoubtably infected them.

Quotes for the week ending 8 November, 2008

“Thank you for painting your barns, canvassing by horseback, and volunteering alongside your Llama for Obama.”

Message of thanks on the BarackObama.com blog

“We should be careful of these zero-sum games where the new media drives out the old.”

Andrew Hayward, former president of CBS News, in The New York Times, commenting on political campaigns in the web 2.0 world.

“If I actually had a set of tear ducts, I’d probably cry.”

Angela Navtividad, at AdRants.com, reporting on the jubilation among Manhattanites on Barack Obama’s victory on Tuesday.

“The long nightmare is OVER!”

Comments by an avatar (!) going by the name Jordanna Beaumont, in Obama’s unofficial Second Life Headquarters.

“It’s marketing, not news … a bad idea executed with pompous pancake-faced flourishes and meaningless ta-da’s.”

Jim Veihdeffer, commenting at ValleyPRBlog on a post about the way a local TV news station did a story on LinkedIn.

“The public relations practitioner in me has to wonder why clients – even celebs – smugly throw their communications team under the bus when they aren’t happy with a decision made by management?”

Blog post at Phoenix PR agency, HMAPR, on ABC firing Brooke Smith in Grey’s Anatomy, and co-star Patrick Dempsey’s comments about the decision.

“He deserved better from his supporters. I was embarrassed when I heard the booing.”

Dan Wool, co-blogger at ValleyPRBlog, commenting on the response John McCain got during his concession speech, from an invitation-only audience of his “base” in Phoenix.

“I’m really glad it’s over.”

Raja Petra, a 58-year old blogger and editor of a site in Malaysia who was released after two months.

“insisting on a 20th century world behind the walls of the State Department while the watching a 21st century world develop outside the walls is not a sustainable posture…”

Sean McCormack, Assistant Secretary of State, on launching Briefing 2.0 on YouTube.

When an employee blogs…

My article on Groundswell is now out in Communication World, the IABC magazine. It’s based on an interview I did with Josh Bernoff, the co-author of Groundswell. For my friends and readers who are not IABC members, here’s a downloadable PDF.

It deals with what to do to engage, not punish, the bottom-up movement. How to tap into the energy of employees and customers. Many people are still figuring out this stuff. What do I know? I am still learning on the job, but there’s no shortage of learning moments.

Some months back, we had the “Janet” incident with Exxon-Mobil. Last week there was the Virgin Atlantic Facebook incident. If you’re interested, there’s some excellent commentary about this in For Immediate Release, (show # 394)  the podcast by Shel Holtz and Neville Hobson.

Being an e-Community Organizer pays off

Lots of Groundswell talk surfacing again, especially since the community/grass roots/Net Roots strategy of the Obama campaign has shown to have paid off handsomely.

As Jeremiah Owyang shows us, the social networking prowess of the Obama campaign dwarfs anything done by the McCain group. Just the MySpace and FaceBook (im)balance is stunning 4:1!

Ignore the groundswell at your own peril, I guess.

The moral of the story: Never make fun of a community organizer.