Quotes from the week of 26 January, 2008

“All we did was add more elves.”

Ann Bologna, president of Toy, on the success of the “elf yourself” campaign for Office Max, that drew visitors to visit the site and create 123 million elves, translating in to a reach of 26.4 million people.

“The difference is that we now have to provide a little foreplay before going all the way.”

Len Gutman, at ValleyPRBlog, on the need for symbiotic relationships between hacks and flacks via social media.

“Everyone wants the Tiffany box, but there is no Tiffany box.”

Dave Coffey, director of media services at Sapient, on a survey of 120 professionals about digital marketing budgets, and the inability to measure social networking gains.

“A vast dynamic knowledge ecosystem that is in a constant state of creation, use, reuse and improvement.”

Jimmy Wales and Rich Baraniuk in an Op-Ed in the San Francisco Chronicle, on their dream of making textbooks and learning material open to everyone, and the Capetown Declaration.

“There was a basic lack of integrity in the Clinton show last night.”

Larry Lessig on the Democratic debate, and the possible infection of the Clintom campaign with the “Karl Rove virus.”

“Appalling” and “saddening”

Senator Hillary Clinton, responding to Karl Rove’s recent suggestion that the Democrats responded to 9/11 with timidity.

“We’ve changed our whole marketing plan so we can leverage something out of this smokin’ hot spot.”

Bob Parsons, CEO of GoDaddy on getting a Super Bowl ad approved by the Fox network, after submitting 10 other “edgy” commercials that were rejected, as they were for the past few years.

“Journalists are such tools.”

A reader of the Arizona Republic commenting on the fact that this rejection-approval “story” has been repeated for many years.


Cult of the amateur: provocative idea, wrong lens

If you loved Wikinomics, you’ve got to read Andrew Sheen’s “The cult of the amateur.” It forces your brain to take a compare the seductive arguments about knowledge democratization, and the decline of social values as a result of user-generated content.

On the face of it Sheen is a cross between Vincent Bryan Key (Subliminal Seduction) and Neil Postman (Amusing ourselves to death) both warning about the dangerous trends in advertising (in 1974), and television culture (in 1986) respectively.

He sees the internet as the slippery slope of literary, moral and cultural standards, and seems to try hard to relate it to amateurism. Indeed, the struggle between old media and its receptacles, versus new media and the infinite pores out of which this new content is flowing is easy to cast as one between the good guys and the baddies.

But it’s not, and I discuss why, here in my detailed review of the book, at ValleyPRblog.

Quotes for the week ending 12 Jan, 2008

“information overload makes it difficult for anyone to separate essential air from smog.”

Steve Rubel, on the value of curators who distill information for others.

“I’m past the age when I can claim the noun ‘kid,’ no matter what adjective precedes it. But tonight…

John McCain, addressing a New Hampshire crowd on Tuesday, on his comeback.

“But to have access to the electoral marketplace, he has to pass the Halle Berry test.”

Bob Garfield, ad critic in Advertising Age, on Barack Obama’s ‘acceptably black’ marketability.

“Social media does not mean shameless social mountaineering, and I can bet you are not going to make yourself very popular as a communicator by sending out stuff like this.”

A member of Melcrum’s Communicators Network, annoyed at the spam-like New Year’s greeting sent by another member to hundreds of others.

“Marketing is low-hanging fruit for politicians.”

Alam Khan advising mobile marketers about the need for self-regulation, to avoid political intervention.

“Email blows away all other social networks.”

Max Kalehoff, on Online Media Spin, on why plain vanilla email is still king of the hill.

“We are always cultivating our media, who are not just our vehicles but in fact they are our primary audiences.”

Madhavi Mukherjee, at India PR Blog, on the ‘stalagmite theory‘ of how PR cultivates its audience over time.

“It takes an industry to raise a child”

Paraphrase of Intel’s response with regard to pulling out of Nicholas Negroponte’s One Laptop Per Child project, and launching it’s own rival People’s PC.

Combative use of social media in Writer’s Strike

Just like anything else in the mass- and narrow media world, the Writers’ strike has some interesting ripple effects . The Golden Globes was canceled, NBC has to refund up to $15 million in advertising, and has got creative with promos, while affiliated industries and their supporting artists –hair dressers, limo drivers, party organizers etc are losing out too.

Of course, everything’s connected to everything else –nothing new if you’re dabbling in social media. BBC is now reporting that YouTube and other video sites are seeing a lift in. viewership.

Which brings me to United Hollywood, the blog for the Writers Guild of America. They have a YouTube site where they chronicle everything they are fighting about, most of which is about being paid for content distributed online.

It gets better. One video, featuring the exec producer of Private Practice announces that WGA is ‘hosting’ an annual short film contest -basically soliciting user generated content (think of the irony here!) on themes such as –are you ready for this?– “why sharing is nice,” “show the moguls why the internet has value..” “why animation writing is writing,” etc. Videos need to be a maximum length of 4 minutes, could be from any genre (even mockumentary!) and needs to end with the line “We’re all on the same page.” The contest ends Feb 20th.

So far there are 92 videos, including this one addressing Rupert Murdock and his “holy grail” quote. Brilliant!

Quotes for the week ending 5 Jan, 2008

“You and I will heal this nation and repair the world and finally have an America that we can believe in again in four days time.”

Barack Obama, in New Hampshire, following his win in Iowa. (Quoted in The New York Times)

“Though it’s tempting to get into a race where your aim becomes to reach 1000 followers on Twitter or and equally high number of Facebook friends, it doesn’t offer anything more than a temporary ego boost. “

Rohit Bhargava of Influential Marketing, on one of the three things he plans to do in 2008, including “making better friends.”

“The key is little ‘m’ media – the information, the experiences, and the stuff that we consume and share every day.”

Brian Reich, on how organizations need to change the way they approach media.

“Make no mistake, the Web is taking over. Applications are moving to browsers en masse…”

Washington Post’s 25 most innovative products of the year.

“I equate social networks to snowflakes, no two are the same.”

Tom Whittaker, responding to post by Krishna De on Facebook (which she calls relaxed and eclectic) and LinkedIn (which she says is used by people in Leadership roles.

“It’s very ‘fudgable’ “

Dan Wool, on the Business Journal’s top 10 list of PR agencies in Phoenix using head count as one of the criteria, being flawed.

“Users can restrict who sees their information, and block users”

“Computing Which?” magazine, quoted in Media Guardian, on why Bebo beat Facebook and MySpace among social networking sites.

“Sack the political thug!”

Editorial in Leader Newspapers on Sri Lankan Cabinet minister Mervyn Silva who stormed a government TV station and had red paint thrown on him as he was ‘rescued’ by police. The station broadcast the embarrassing saga live.

What to look for in social media in 2008

After the mixed bag of social media triumphs and hiccups last year, here are some positive things to watch out for in the new year:

1. Coming clean. Wal-mart’s site, Working Families for Walmart, has moved the project in house, out of PR Agency Edelman. You may recall astroturfing issue over the original fake blog, or flog.

2. Publishing and Crowdsourcing. The book on Crowdsourcing by Jeff Howe (to be published by Random House early 2008) used the concept of wisdom of the crowds to create a book jacket.They call it ‘coversourcing‘ and you can participate. Entries close on 10 February 2008.

3. Intranet makeovers. Social networks have given organizations a taste of how to (un)manage employee communications. Marc Wright has a great how to article in the Jan-Feb issue of CW (membership required) about how to dip ones toes into web 2.0 with what organizations already have: the staff directory, video library, a project wiki and a user group.

4. Social media knowledge distribution: Combine the spark generated by wireless book readers such as Kindle and the trends such as the OpenCourseWare initiative (by MIT,) and it is entirely possible for knowledge industries to give users new ways to access content.

5. Niche marketing to cell phones. This is a wild card. A lot depends on how much of social media nodes and features cell phone carriers incorporate into handsets and service plans. Even without their help, as we have more points of access via Bluetooth and WiFi, we could be using our phones to do more. We could ‘attend’ events targeted at small groups, and participate/collaborate live via phones rather than laptops.

Things that made us go “huh?” in 2007

Oh, what a year it was. Between freedom of information faux pas, a fake press conference, and a shiny new new object from Apple, we obsessed about these stories:

The amazing role that social media played in letting the world know about the violent reaction to the peaceful protests in Burma, in September

Larry Craig, Republican senator for Iowa, accused of soliciting sex in an airport bathroom, pleads guilty, but then attempts to deny charges.

Southwest Airlines gets a passenger to change his T-shirt because of it has a slogan that could be considered rude. It also gets another passenger to get off a plane for wearing a too-revealing mini skirt. Southwest later apologized and called launched mini skirt fares.

Lisa Novak, the astronaut who drove across the country in a diaper, is arrested.

Strumpette, the PR blogger who postured about PR, resigns, and re-emerges.

FEMA holds a fake news conference after the California fires, using employees posing as journalists.

Apple fans camp outside electronics stores to be the first to buy the $600 iPhone.

Soon after this, Apple warns iPhone customers it would cripple it should they try hacking it.

Wal-mart is investigated on charges that an employee could have been spying on text messages and phone conversations between a New York Times reporter and a PR employees.

Jeff Jarvis begins to say nice things about Dell.

Facebook founder Mark Zuckerberg apologizes for Beacon, a feature that would have shared users’ personal information with others without their opting in.

Sheriff Joe Arpaio arrests the owners of a newspaper, The New Times, for refusing to submit information about the dates and times and other information about visitors to its web site. The case was later dropped.

Comcast responds to the “Comcast Must Die” angst started by Advertising Age columnist (and NPR’s On the Media co-host) Bob Garfield, saying “real world developments” such as becoming the largest cable provider makes it difficult to keep promises.

John McCain responds to a New Hampshire high school student’s question about his age with “thanks for the question, you little jerk!”

A blog calling itself Fake Steve Jobs, is tracked down to senior editor of Forbes, Daniel Lyons.

British rock band Radiohead releases its album In Rainbows online, for free, with a prompt to downloaders to pay what they want.

Earlier in the year, Prince gave away a 10-track album, Planet Earth, free through the ‘old media’ a.k.a. newspapers, The Mail on Sunday.

The protest by Londoners over the ‘ugly’ 2012 Olympic logo. The wisdom of the crowds was ignored. The logo remained unchanged.

Barry Bonds if pleads “not guilty.” Don Imus is fired by CBS, and returns to radio via an ABC affiliate.

 

Walmart’s new blog. This time it’s for real

It’s encouraging to see Walmart return to the social media world, after getting badly burned with a fake blog last year.

Influenced by Robert Scoble, they invite participation:

We know you’ve got plenty to say. On this blog, we encourage dialogue about the products discussed by the writers. We welcome your thoughts and opinions on any and all of those topics.

With some caveats. No personal attacks, bad language of off-topic comments.

It’s a team blog, with eight experts whose photos are on the main page –clearly an attempt to get as far as possible for the fake stigma they earned before.

They started off right with discussion of the organization’s ” past bruises” and recognition that “is not as far along the path as we’d like it to be, but every day it is getting better…” But most of it is essentially about gadgets, movies, lawn & garden etc. The section on ‘sustainability‘ will be getting a lot of attention, for sure.

The site is called Checkout. Check it out!

Press kit not a sales kit in social media world

Great post today by Charlotte Risch, a co-editor of ValleyPRBlog.

How many times have you called up a company for details about a product or service, to be told something like “we don’t have a press kit, but I could send you a PDF of something we took to a trade show…”

If only the Social Media NewsRoom had a lot more takers.

GM’s newsroom looks like a blog, with Flickr, Delicious, and YouTube links.

The image on the left of a 2007 concept car, the Beat, is being pulled off the Flickr site that has some 152 images.

What better way to provide the media with photos, instead of taking months to create and maintain a separate photo archive.

Barry Kluger on finding your niche, taking risks

“Who wants to hear from a PR person who spins stories for a living?” That was Barry Kluger‘s rhetorical question to a class of film students at ASU last Thursday. In case you haven’t heard of him or read his column in the Arizona Republic now and then, Kluger is the managing partner of the Kluger Media Group here in the Valley. (Formerly handling corporate communications and PR at Prodigy Inc. and before that at VHI.)

Kluger was there to get students fired up about entrepreneurship, and how to break into the market dominated by big ticket names such as Disney.

Kluger made some good points, specifically:

“If you can’t beat them, quit. Go beat the other guy.”
Seth Godin fans will find this slightly reminiscent of some of the arguments in his latest book, the dip, as in “Winners quit fast, quit often, and quit without guilt-until they commit to beating the right Dip for the right reasons.”)

“Creativity has no residency, no locale.”

“Don’t try to out-Disney Disney.”

“It’s all about finding the right audience.”

Kluger came back to PR now and then, to put an asterisk on the craft that he stressed will only get you so far unless you take risks, push the envelope. “Try a few stunts, do something different,” he urged, and left off with this gem:

“He who whispers down the well
about the things he has to sell
will never make as many dollars
as he who climbs the tree and hollers.”