Scott McLellan’s story has lessons for us

A book about lies and deception to sell the media and the people on an unnecessary war isn’t shocking news. There are more books on the subject than anyone would care to read, from the angry to the academic.

But Scott McLellan’s version — the inside story — poses more questions than provides answers. It makes me wonder why the White House press corps put up with this faux briefing charade, playing along with a wink-wink, nod-nod, just like the way we play along with our children, pretending not to know they are hiding behind the curtain when their feet sticking under give them away.

They grill, they whine but that give people like McClellan a pass, ultimately. See how former press secretary Tony Snow stonewalls a seemingly unrelenting press who seem to know they will get non-answers. Dana Perino the present voice at the podium (once referred to as “the Doogie Howser of press secretaries”) does a terrible job of explaining what the president knew or did not know, but she carries on, and she gets a pass too.

The ‘revelation’ that the White House has a PR, marketing and messaging problem, is part of a larger problem. We let things slide, too. The lessons for us?

1. This malady of saying something without really saying something has infected corporate and political life far greater than we admit. What Jay Rosen accurately “strategic non-communication” which lives on. It is the PR creep that invades the stories and should not be tolerated.

2. PR should aspire to being more than a “propaganda machine.” People can spot the man behind the curtain, even if his feet are not sticking out!

3. “Selling of the positive and pushing back of the negative,” as Jon Stewart observed (about another book of White House’s decision to go to war by Douglas Feith) should not be on our job description, and is not an euphemism for marketing and advertising. (Isn’t that what Toxic sludge is good for you was all about?)

4. If you don’t agree to be the official spokesperson (the jerk at the podium, as someone uncharitably called McClellan) you could, you know, resign.

Wikipedians debate Hillary as clock ticks

“Presidential candidates are big boys (and a big girl), and they get tough treatment in the media because they are trying to get a very powerful, very important job. We don’t overprotect them on Wikipedia just as the U.S. media and international media don’t protect them.”

There’s an interesting discussion going on (at late as 2.40 pm today) on the edit pages of Wikipedia. As the clock ticks for the presumptive candidate who has all but conceded, it’s interesting to see how those who manage and defend brand Clinton duke it out. Whether you disagree with the biases and inaccuracies or not, you just cannot ignore the Wiki effect.

Honda’s live TV ad demonstrates what?

I often state that I am turned off when a company tries to make an ad out of a logo, because it demonstrates (a) that the strategy is based on an inflated sense of the mark, and (b) an assumption that we consumers have this great love affair with a company’s name and logo.

This execution from Honda Accord in the UK is admirable, because it tries to demonstrate the tagline (“The power of dreams”) and the slogan “Difficult is worth doing” using not the logo but the brand name.

What was unusual was that this TV ad was broadcast live yesterday at 8.10 PM on Channel 4, using 16 skydivers who form the five letters H-O-N-D-A during a free fall. Before the ad ran, an announcer prefaced it by calling it a ‘live break.’

But while this is entertaining, un-commercial like, and creates some buzz, what exactly does it demonstrate about the car? That difficult challenges are something you could overcome while driving an Accord? It doesn’t compare it to other stunts such as Adidas’ Imposible is nothing work on the vertical face of buildings (during the Olympics). To me it seemed more like “Honda is so cool, we thought you’d skip the bathroom break and see our name in the clouds.”

Quotes for the week ending 24 May, 2008

“Hillary against the machine.”

Headline of an article by syndicated columnist, David Brooks, who also wrote “The long defeat,” in March ’08

“Talk of Hillary exit engulfs campaigns.”

Drudge Report.

“Pundits declare the race over.”

International Herald Tribune

“Hillary pulls race card…”

Bloomberg.com

Hillary: This is nowhere near over.”

CNN, Political Ticker

“A cable operator buys a social network. Hmmmm.”

Catherine P. Taylor on the news that Comcast has bought Plaxo.

“Microsoft is like a bad restaurant – no matter what the incentive, you don’t want to eat there. Their product isn’t working and their share of the market proves that.”

Om Malik, on Microsoft’s attempt to woo online shoppers with a cash back incentive on online purchases via its Live Search.

Quotes for the week ending 12 May, 2008

“Steve Jobs doesn’t need sa sales force because he already has one: employees like the ones in my company.”

Mark Slada, CIO of a company in Johannesburg, in a Businessweek story about how more businesses are demanding Macs in the workplace.

“Journalistically, going alomng with such an arrangement would be completely inappropriate. I agreed immediately.”

E.J. Montini, columnist in the Arizona Republic, on not mentioning the name of someone selling T-shirt with the name of each soldier killed in Iraq, with the words “Bush lied, they died.”

“Pardon Our Dust

Brian Lusk, Manager of Corporate Communication, at Southwest Airlines, on the relaunching of the blog Nuts About Southwest, this week.

“The final piece in the digital jigsaw.”

ITV chairman, Michael Grade, on FreeSat, the free digital television service from ITV and BBC, launching this week.

“It’s becoming clearer that paper is holding news delivery back in other ways … I’m about ready to admit that the Web isn’t just another outlet for newspapers; it’s becoming better than print.”

Seth Grimes, an analytics strategist, commenting on The NewYorkTimes.com use of a new form of visualization to show relationships in a graphic that’s interactive.

“The Internet is the shortest, hardest wall against which your voice will echo back.”

Stephen Colbert. Enough said!

Fifteen candles for the Web. Or what did Tim Berners-Lee unleash?

April 30th was a big day, in case it did not pop up in your Gmail calendar, Plaxo reminder or ToDoPub, the online to-do list.

I first heard it was the official birthday of the Web from a colleague, when he complained that someone had hacked into his web site. I suppose it was a *wicked* way of highlighting the awesome power now in our hands.

Fifteen years ago, Tim Berners-Lee unleashed this power when he applied hypertext (standing on the shoulder of Ted Nelson who conceived of the idea) and came up with the HTTP part of the web that’s almost invisible now, but knits the world together.

For some like the Magazine and Newspaper industry, ‘unleashed’ really became ‘unraveled.’ For others like Netflix, there would have been no business without this invention.

Fifteen candles later, this simple, almost invisible connective tissue of the web has reconfigured the way we communicate, market, educate and inspire each other. Oh yes, also how we find, rant, share and take notes among other things. I’ve written a lot about Wikinomics, and its malcontents and sometimes wonder if the information overload is slowing us down, rather than speeding us up. Birthdays are good times to look forward, back and sideways, aren’t they?

Recently I found an old printout of the famous “Rudman and Hart Report, (published eight months before 9/11) which had forecast in grim detail some of America’s vulnerabilities. It made a point of warning us that “new technologies will divide the world as well as draw it together.”

That irony strikes me as exactly what the web is good at –simultaneously connecting and dividing. It has made the world smaller and unified at one level, while fragmenting it into millions of niches. Or, as Thomas Friedman observed in The World is Flat, the ‘steroids’ (applications like wireless and file sharing) and the other flatteners like off-shoring, in-sourcing and open-sourcing are pulling the world in all directions. There are walled gardens like Facebook and there are open source textboooks.

And none of this could have happened without what Mr. Berners-Lee invented. Standing on the shoulder of this giant, companies such as iTunes took online music out of the the piracy world and into a business model that defies a label. Is it an application, a library, or a sharing platform? Basecamp takes files sharing into the realm of project management. There are hundreds of other examples. Without the web 1.0, there would have been no web 2.0.

As we head down the road to web 3.0, let’s tip our hats to Tim Berners-Lee.

Miley Cyrus embarrassed? Give me a break!

Last weekend I accompanied my daughter to a birthday party of a six year old, where it was wall-to-wall Hanna Montana. I have seen worse, with the now (hopefully) waning Princess craze, so I kept my comments to myself.

But I nearly lost it when I heard the must-have Hannah Montana doll (that sang a few seconds of her songs) say “this is fricking awesome!” over and over again. The five- and six-year olds in the room then began trying to decipher the sentence.

It’s no accident when you lend your name, (image, voice, hairstyle..) to a marketing machine aimed at very young kids, and agree to say “fricking awesome” at the push of a button. I began to wonder when she would crash and burn; when there would be a parental backlash.

So now that the news has broken about poor Miley had been duped into a soft porn photo shoot by evil Anne Leibowitz , I have grounds for being cynical. Miley Cyrus “embarrassed?” Ann Leibowitz apologized? This was all part of PTE marketing, wasn’t it? Push The Envelope –and hope people get slightly offended — because that’s the shortcut to media attention. “Miley Cyrus photo shocker. Details at 10!” This formula that’s worked over and over again.

Said a reader on ValleyPRBlog, it’s a “Big coup for the PR Team. They aren’t going to get fired, they’re going to get huge bonuses.”

‘Scarlet’ wordplay, an old tactic

When you see the trailer for a “hit new TV series” what do you expect? Entertainment of course! But that’s because we have allowed our brains to associate ‘TV’ and a trailer with something to watch, not, some hardware.

But that’s just what LG Electronics did — fooled ya! The trailer had a character named ‘Scarlet’ and had all the stereotypical fast cuts and slow motion, a kick-boxing vixen. The Scarlet Series micro site, reveals all. There is a ‘Directors Cut’ where he says it was really hard pulling off the deceit with a recipe that included celebs, Hollywood, PR gurus, and reporters. All in the service of launching a line of flat screen TV’s.

Some have called it a hoax and deceptive. Well, it’s nothing new, is it –word play and visual puns in advertising? The stuff of teasers, when marketers did have money to tease the audience, and audiences did have time for time for word play.

What’s more disappointed in the attempt to stretch a me-too concept into something that pretends to be viral. Odd coincidence here. The folks behind it are from Agency.com –the same agency that thought it was cool ‘going viral’ when pitching for a Subway account with a dumb YouTube experiment.

There’s also a post launch microsite. Someone probably made a killing on turning one microsite project into two.

Arizona’s water asset not promoted

Unlike rivers and dams, aquifers are not something we think about. After all, they are a few hundred feet below. But in Arizona, these constitute our back-up plans in the advent of a drought. They are also the intangible benefits of a desert state.

Unfortunately Arizona doesn’t market its water advantage enough. Water is framed as a crisis, rather than an asset because it’s the damn easiest thing to do. The media don’t help either, focusing on the problem not the solution.

This month WIRED magazine has an extensive feature called “Peak Water” by Matthew Power, covering the US, England and Australia. It leads with water management strategies in Arizona –Chandler in particular. “Thanks to this so-called recharge, the local aquifer is actually rising a few feet a year.” he says, illustrating it with a program between one of Intel‘s fabrication plants (Fab 32) which uses 2 million gallons of water a day, and pumps back 1.5 million gallons a day into an aquifer six miles down the road.

Peak Water is a topic close to me, by virtue of where I work -at the Decision Theater. Among other ways of addressing issues through visualization, we have a sophisticated supply and demand model of water called WaterSim. We are also right next to DCDC which plans for these precious resources. I mean assets.

To some the aquifer is either half empty. To others the aquifer is half full.

In Arizona, what story do we like to tell?