Quotes for the week ending 12 May, 2008

“Steve Jobs doesn’t need sa sales force because he already has one: employees like the ones in my company.”

Mark Slada, CIO of a company in Johannesburg, in a Businessweek story about how more businesses are demanding Macs in the workplace.

“Journalistically, going alomng with such an arrangement would be completely inappropriate. I agreed immediately.”

E.J. Montini, columnist in the Arizona Republic, on not mentioning the name of someone selling T-shirt with the name of each soldier killed in Iraq, with the words “Bush lied, they died.”

“Pardon Our Dust

Brian Lusk, Manager of Corporate Communication, at Southwest Airlines, on the relaunching of the blog Nuts About Southwest, this week.

“The final piece in the digital jigsaw.”

ITV chairman, Michael Grade, on FreeSat, the free digital television service from ITV and BBC, launching this week.

“It’s becoming clearer that paper is holding news delivery back in other ways … I’m about ready to admit that the Web isn’t just another outlet for newspapers; it’s becoming better than print.”

Seth Grimes, an analytics strategist, commenting on The NewYorkTimes.com use of a new form of visualization to show relationships in a graphic that’s interactive.

“The Internet is the shortest, hardest wall against which your voice will echo back.”

Stephen Colbert. Enough said!

Communicating through chaos: What could a pandemic flu teach us

Very happy to be able to break the story about a pandemic flu exercise we conducted here at the Decision Theater at ASU.

It was an exercise that worked on several levels:

  • Strategic Planning
  • Testing Scenarios
  • Communicating with multiple groups
  • Testing a plan through systems dynamic model

I am in the Communications business, so I was keenly observing how different players interacted, assumed leadership positions, and communicated from within the ‘crisis.’

I was lucky to be the fly on the wall (the camera-toting fly, that is) so it got me thinking of the parallels there were for businesses. How do organizations communicate and act in a crisis? As in any marketing campaign or business crisis, the war room is staffed by team members who are are suddenly confronted with the need to operate without the usual props. They may have Blackberries, but the information is coming at them fast and furious through other channels. They may have strong opinions, but so too do the people across the table.

Then there was the interesting irony of some having too much information (mock TV news updates, threat levels, a web cam feed, fact sheets etc) on one side of the room, and others deprived of the usual sources of information (CNN, RSS feeds, radio etc) –all this according to plan. We hosted this event in two areas. Emergency Ops was situated in the ‘drum’ -the high-tech room with a 260-degree panoramic screen, laptops etc. Incident Command and the Executive Policy Group were situated in an adjacent conference room, tethered to the drum via a live camera feed and a land line. No cell phone communication was allowed between the rooms.

Communicators often face situations like this, albeit not in the same life-threatening context. How does a team of those representing PR, Marketing, Advertising, Web Design, HR, IT and Legal Affairs work in crisis mode, in a compressed time frame, when they barely talk to each other in normal life? We seldom act out scenarios, assuming bad things won’t happen to us. History tells us otherwise.

Unless we plan for these hypothetical ‘pandemic’ events we won’t really know. That’s the deeper meaning of strategic planning, isn’t it?

Great picture, but what’s your story?

I wrote this article, titled “Great picture, but what’s your story?” for Communication World magazine, based on a post here on the blog. Actually three posts. This, this and this.

This is a perfect example of the ROI (if you will) of my blog. It’s place where I test ideas out in a short post which gathers steam and based on online and off line conversations, and the idea quickly takes on a second life as a column.

Download article here.

Fifteen candles for the Web. Or what did Tim Berners-Lee unleash?

April 30th was a big day, in case it did not pop up in your Gmail calendar, Plaxo reminder or ToDoPub, the online to-do list.

I first heard it was the official birthday of the Web from a colleague, when he complained that someone had hacked into his web site. I suppose it was a *wicked* way of highlighting the awesome power now in our hands.

Fifteen years ago, Tim Berners-Lee unleashed this power when he applied hypertext (standing on the shoulder of Ted Nelson who conceived of the idea) and came up with the HTTP part of the web that’s almost invisible now, but knits the world together.

For some like the Magazine and Newspaper industry, ‘unleashed’ really became ‘unraveled.’ For others like Netflix, there would have been no business without this invention.

Fifteen candles later, this simple, almost invisible connective tissue of the web has reconfigured the way we communicate, market, educate and inspire each other. Oh yes, also how we find, rant, share and take notes among other things. I’ve written a lot about Wikinomics, and its malcontents and sometimes wonder if the information overload is slowing us down, rather than speeding us up. Birthdays are good times to look forward, back and sideways, aren’t they?

Recently I found an old printout of the famous “Rudman and Hart Report, (published eight months before 9/11) which had forecast in grim detail some of America’s vulnerabilities. It made a point of warning us that “new technologies will divide the world as well as draw it together.”

That irony strikes me as exactly what the web is good at –simultaneously connecting and dividing. It has made the world smaller and unified at one level, while fragmenting it into millions of niches. Or, as Thomas Friedman observed in The World is Flat, the ‘steroids’ (applications like wireless and file sharing) and the other flatteners like off-shoring, in-sourcing and open-sourcing are pulling the world in all directions. There are walled gardens like Facebook and there are open source textboooks.

And none of this could have happened without what Mr. Berners-Lee invented. Standing on the shoulder of this giant, companies such as iTunes took online music out of the the piracy world and into a business model that defies a label. Is it an application, a library, or a sharing platform? Basecamp takes files sharing into the realm of project management. There are hundreds of other examples. Without the web 1.0, there would have been no web 2.0.

As we head down the road to web 3.0, let’s tip our hats to Tim Berners-Lee.

Quotes for the week ending 3 May, 2008

“This is not an energy policy. This is money laundering.”

Thomas Friedman, on the ‘gas-tax holiday’ proposed by John McCain and Hillary Clinton.

“A widget is nothing more than a rich media ad with a ‘grab it’ button.”

Chris Cunningham of AppSavvy, in MediaPost’s Online Media Daily.

“But then a miracle happened. My computer died -like, really died.”

Christina Caldwell, in The State Press, on how how she discovered a life outside the “toxic” Internet thanks to a computer crash.

“Put up or shut up.”

Arizona’s Sheriff, Joe Arpaio, on religious, law enforcement and Hispanic leaders criticizing his immigration sweeps.

“I’m hoping that going forward, the Frank Eliasons of the world — whether they communicate via Twitter or elsewhere — will not only be commonplace but corporate priorities.”

Catherine P. Taylor, writing about the Twitter guy, Frank Eliason, at Comcast, responding to customer complaints.

“I took part in a photo shoot that was supposed to be ‘artistic’ and now, seeing the photographs and reading the story, I feel so embarrassed.”

Miley Cyrus, apologizing for the indecent exposure she gave –and got– doing an Annie Leibovitz photo shoot for Vanity Fair magazine.

Quotes for the week ending 26 April, 2008

“He’s getting his ass kicked.”

Jack Welch, former CEO of GE, on the ‘credibility’ of Jeff Immelt, GE’s present CEO

“Nothing, nothing, nothing is as disgusting to me as some old CEO chirping away about how things aren’t as good under the new guy as they were under him.”

Jack Welch, on CNBC, making up for his previous criticism Jeff Immelt.

“Don’t pollute Earth Day with irrelevant advertising.”

Editorial in Advertising Age about marketers’ attempt to saturate the day with “Hey, look at us! We love trees” type of advertising.

“No happy label on toxic or wasteful product will ever change its contents.”

Abby Strauss, NY, a reader of Fast Company, commenting on Green Business practices article (“Another Inconvenient Truth“)

“Change everything…except for your wife and children.”

A 1993 quote attributed to Samsung chairman, Lee Kun Hee, to his chief executives. He now under government investigation.

For the iced coffee drinks. Make them with ice cubes made from coffee.”

A consumer-generated idea on MyStarbucksIdea.com, that received 13,050 votes

“Phoenix is sprawling at a rate that seems to rival Moore’s Law.”

Matthew Power, in WIRED magazine in an extensive article (Peak Water) about ground water.

Arizona’s water asset not promoted

Unlike rivers and dams, aquifers are not something we think about. After all, they are a few hundred feet below. But in Arizona, these constitute our back-up plans in the advent of a drought. They are also the intangible benefits of a desert state.

Unfortunately Arizona doesn’t market its water advantage enough. Water is framed as a crisis, rather than an asset because it’s the damn easiest thing to do. The media don’t help either, focusing on the problem not the solution.

This month WIRED magazine has an extensive feature called “Peak Water” by Matthew Power, covering the US, England and Australia. It leads with water management strategies in Arizona –Chandler in particular. “Thanks to this so-called recharge, the local aquifer is actually rising a few feet a year.” he says, illustrating it with a program between one of Intel‘s fabrication plants (Fab 32) which uses 2 million gallons of water a day, and pumps back 1.5 million gallons a day into an aquifer six miles down the road.

Peak Water is a topic close to me, by virtue of where I work -at the Decision Theater. Among other ways of addressing issues through visualization, we have a sophisticated supply and demand model of water called WaterSim. We are also right next to DCDC which plans for these precious resources. I mean assets.

To some the aquifer is either half empty. To others the aquifer is half full.

In Arizona, what story do we like to tell?

The scarlet letter in PR: B for bias

Let’s talk bias. Who deems something one-sided, slanted, and sometimes even libelous?

How about your press release? What’s that you just said about your CEO? Is your product really a “the world’s most advanced…?” (insert “battery,” “fiber optic solution,” “online file-sharing…”) Is your corporate blog verging on spin, and do you let people join the conversation?

And then there’s what you’d like to maintain on Wikipedia, if not for those pesky editors.

Solomon Trujillo’s PR people are not happy. You probably may not have heard of Mr. Trujillo, unless you were in the telecom space, or peeked behind the curtain on Wikipedia now and then. On the Wikipedia entry for the new Telstra boss, there is what we now call an ‘edit war’. Someone seems to have an axe to grind about Trujillo, going back a year. “It’s hard not to have a NPOV when he has not done nothing positive,” the person says. NPOV refers to Wikipedia’s ‘Neutral Point of View’ policy. Meaning, you cannot slip in hyperbolic statements or snide attacks. If they find out you get called out. In Wikipedia’s terms, the statement:

“This article may require cleanup to meet Wikipedia’s quality standards.”

It’s the equivalent of the scarlet letter that screams “Bias!” I have found many Wikipedia entries with these stamps of disapproval.

Two weeks ago Tarnya Dunning, a senior PR person at Telstra tried to fix the mess, staying away from the edit war mentality saying: “I’m here to contribute information that will improve the quality of Telstra-related pages. I am aware of Wikipedia’s policies and guidelines and I will abide by them. My edits will be restricted to talk pages, and I will not engage in editing directly any Telstra-related page. Instead, I would volunteer information on the talk pages, and ask for Wikipedians’ help.”

So far no one in Wikipedia has responded. Is Wikipedia the ultimate arbiter of what’s neutral, and what’s biased?

On the other side of the coin, Telstra has had its share of social media criticism. Its blog, Nowwearetalking, which encourages a “lively informed debate” is a moderated blog. They do have a wikipedia-like policy, though which says.

“If you object to a moderator modifying your posting then it may be rejected.”

Which sound a lot like “your post may need some cleanup to meet our quality standards.”

Sweet synchronization for the multi-tasker – convenient but not cheap

Someday we will use our cell phone, I mean mobile device, as a portable hard drive, projector and remote control for a range of communication functions that are still add-ons, not core features. (How many people do you know who carry phones AND Blackberries?)

Until then we are all forced to email files to ourselves, so that these large attachments are floating around between Outlook and Gmail, and are easily accessible from a Mac at home, a PC at work, and a Windows Mobile phone in the airport, say. Damn devices!

So this service called SugarSync is a huge asset. It keeps files freshly updated for people on the run. Basically any file you work on, on one device, is automatically updated on the others. No version control headaches.

You could also create a folder (a “magic briefcase”) and drop any file or photo from one device to have it it accessible from the others.

For now, I use a variety of tools and services including the trusty flash drive, a wiki, a free online file storage service like DropBoks, and of course a shared drive. SugarSync will solve a lot of the runaround. Unfortunately it is not priced for everyone. At $2.49 a month for 10 gigabytes it is a good low-end solution. But if you are shuttling larger files like short videos, a folder of photographs for a presentation, and large documents –basically backing up most of the stuff on your laptop –you could easily be spending $100 a year.

Some employers might ask you to carry one of those small portable hard drives that cost $80 for 160 gigabytes, but it still won’t make every file accessible from your mobile device, and it will mean carrying around another piece of hardware.

Quotes for the week ending 19 April, 2008

“We’ve been waiting for the internet bubble to burst.”

Nick Denton, founder and publisher of Gawker Media, on selling off Wonkette a gossip blog, and two other blogs.

“The Internet, which is shorthand for ‘interconnected network’ …is often broken because applications don’t interact.”

Robert Scoble, in Fast Company

“SugarSync may be just as sweet as you like it.”

Stephen Wildstrom, Tech columnist in BusinessWeek, on a new service that keeps stores the most resent files on a server  and synchronizes them with all devices.

“It’s a good idea to have a chief blogger.”

Mack Collier, social media consultant and blogger at Viral Garden, in a round table conversation hosted by Advertising Age.

“The drug industry appears to treat scientific data as if it were a marketing tool.”

Bruce Psaty, co-author of an article in the Journal of American Medical Association, on Merck & Co’s “studies” on Vioxx.

“Never use an agency to buy mobile media.”

Are Traasdahl, president-CEO of Thumbplay.

“They are being ignored by the Western media.”

Alicia Chen, senior at Arizona State University, on the too much attention in the news to politics, and not enough focus on the sports.