Social media extends our reach

Having been involved in a pandemic flu exercise here at the Decision Theater, this lede about avatars coming down with a flu, flagged my attention.

But the story in the Canadian Press is more about how social networks and other online tools are being used as an extension of (rather than a replacement of) our communication efforts in social spaces. Where as we once relied on traditional surveys and expensive campaigns, we now have Facebook, virtual worlds and something called ‘proximity marketing.’

Characteristics of bloggers

I came across this good evaluation of the “12 traits of successful bloggers” from Darren Rowse.

Creative and Playful, Innovative, Connectors, Community Enablers, Information Mavens, Communicators, Interest, Entrepreneurs, Originality, Perseverance, Focus, Curiosity. Worth a read.

We all have a different set of traits. I am sure my list will be different, with a  few overlaps.

Quotes for the week ending May 17, 2008

“One of the worst earthquakes in decades struck central China on Monday, killing…”

Sad news of China’s deadliest earthquake i decades, on Monday 12 May.

“You want some wind because you want them to travel.”

Francisco Guerra, a former magician who came up with ‘Flogos’ – foam filled soap bubbles shaped like giant logos.

“CBS to acquire CNet Networks in $1.8 billion deal.”

News this week of CBS attempting to find nee distribution to a digitally connected audience.

“I liken running Windows in dual boot on the laptop as exactly what Apple did on their machines.”

Nicholas Negroponte, on introducing Windows XP to the One Laptop Per Child that had previously only run on Linux.

“Brief exposure to Apple’s brand logo drives higher levels of creativity than exposure to IBM’s logo.”

Story on CNet, about a study on the subliminal effects of logos, by Duke University and the University of Waterloo.

Avoiding product, hiding logos gain vogue

There used to be a backlash against showing the huge ugly logo of a company in the ad …in the late eighties, I believe. That was a reaction to the ‘branding’ mantra.

Now there’s a return to stealth branding, thanks to YouTube and viral distribution.

This ad –if you can call it that — for Levi’s features no close-up shot of the label. Just a few guys doing stunts, diving into their brand, that make it extremely watchable. It has been viewed over two million times todate.

Gawker makes an interesting comparison between Levis and Ray-ban about how the stunt is such a formula for going viral today.

Looks like the idea of hiding the logo has gained vogue, telling us something: People are tired of logos masquerading as ads. A logo is nothing, if it does not give you a reason why to buy or subscribe. I don’t use Skype over Google talk because of the cool blue logo. They can hide it from my call interface for all I care. (It’s so tiny, I don’t even notice it is there.) They have made the experience worth coming back to, and paying for, in my case.

Quotes for the week ending 12 May, 2008

“Steve Jobs doesn’t need sa sales force because he already has one: employees like the ones in my company.”

Mark Slada, CIO of a company in Johannesburg, in a Businessweek story about how more businesses are demanding Macs in the workplace.

“Journalistically, going alomng with such an arrangement would be completely inappropriate. I agreed immediately.”

E.J. Montini, columnist in the Arizona Republic, on not mentioning the name of someone selling T-shirt with the name of each soldier killed in Iraq, with the words “Bush lied, they died.”

“Pardon Our Dust

Brian Lusk, Manager of Corporate Communication, at Southwest Airlines, on the relaunching of the blog Nuts About Southwest, this week.

“The final piece in the digital jigsaw.”

ITV chairman, Michael Grade, on FreeSat, the free digital television service from ITV and BBC, launching this week.

“It’s becoming clearer that paper is holding news delivery back in other ways … I’m about ready to admit that the Web isn’t just another outlet for newspapers; it’s becoming better than print.”

Seth Grimes, an analytics strategist, commenting on The NewYorkTimes.com use of a new form of visualization to show relationships in a graphic that’s interactive.

“The Internet is the shortest, hardest wall against which your voice will echo back.”

Stephen Colbert. Enough said!

Communicating through chaos: What could a pandemic flu teach us

Very happy to be able to break the story about a pandemic flu exercise we conducted here at the Decision Theater at ASU.

It was an exercise that worked on several levels:

  • Strategic Planning
  • Testing Scenarios
  • Communicating with multiple groups
  • Testing a plan through systems dynamic model

I am in the Communications business, so I was keenly observing how different players interacted, assumed leadership positions, and communicated from within the ‘crisis.’

I was lucky to be the fly on the wall (the camera-toting fly, that is) so it got me thinking of the parallels there were for businesses. How do organizations communicate and act in a crisis? As in any marketing campaign or business crisis, the war room is staffed by team members who are are suddenly confronted with the need to operate without the usual props. They may have Blackberries, but the information is coming at them fast and furious through other channels. They may have strong opinions, but so too do the people across the table.

Then there was the interesting irony of some having too much information (mock TV news updates, threat levels, a web cam feed, fact sheets etc) on one side of the room, and others deprived of the usual sources of information (CNN, RSS feeds, radio etc) –all this according to plan. We hosted this event in two areas. Emergency Ops was situated in the ‘drum’ -the high-tech room with a 260-degree panoramic screen, laptops etc. Incident Command and the Executive Policy Group were situated in an adjacent conference room, tethered to the drum via a live camera feed and a land line. No cell phone communication was allowed between the rooms.

Communicators often face situations like this, albeit not in the same life-threatening context. How does a team of those representing PR, Marketing, Advertising, Web Design, HR, IT and Legal Affairs work in crisis mode, in a compressed time frame, when they barely talk to each other in normal life? We seldom act out scenarios, assuming bad things won’t happen to us. History tells us otherwise.

Unless we plan for these hypothetical ‘pandemic’ events we won’t really know. That’s the deeper meaning of strategic planning, isn’t it?

Great picture, but what’s your story?

I wrote this article, titled “Great picture, but what’s your story?” for Communication World magazine, based on a post here on the blog. Actually three posts. This, this and this.

This is a perfect example of the ROI (if you will) of my blog. It’s place where I test ideas out in a short post which gathers steam and based on online and off line conversations, and the idea quickly takes on a second life as a column.

Download article here.

Fifteen candles for the Web. Or what did Tim Berners-Lee unleash?

April 30th was a big day, in case it did not pop up in your Gmail calendar, Plaxo reminder or ToDoPub, the online to-do list.

I first heard it was the official birthday of the Web from a colleague, when he complained that someone had hacked into his web site. I suppose it was a *wicked* way of highlighting the awesome power now in our hands.

Fifteen years ago, Tim Berners-Lee unleashed this power when he applied hypertext (standing on the shoulder of Ted Nelson who conceived of the idea) and came up with the HTTP part of the web that’s almost invisible now, but knits the world together.

For some like the Magazine and Newspaper industry, ‘unleashed’ really became ‘unraveled.’ For others like Netflix, there would have been no business without this invention.

Fifteen candles later, this simple, almost invisible connective tissue of the web has reconfigured the way we communicate, market, educate and inspire each other. Oh yes, also how we find, rant, share and take notes among other things. I’ve written a lot about Wikinomics, and its malcontents and sometimes wonder if the information overload is slowing us down, rather than speeding us up. Birthdays are good times to look forward, back and sideways, aren’t they?

Recently I found an old printout of the famous “Rudman and Hart Report, (published eight months before 9/11) which had forecast in grim detail some of America’s vulnerabilities. It made a point of warning us that “new technologies will divide the world as well as draw it together.”

That irony strikes me as exactly what the web is good at –simultaneously connecting and dividing. It has made the world smaller and unified at one level, while fragmenting it into millions of niches. Or, as Thomas Friedman observed in The World is Flat, the ‘steroids’ (applications like wireless and file sharing) and the other flatteners like off-shoring, in-sourcing and open-sourcing are pulling the world in all directions. There are walled gardens like Facebook and there are open source textboooks.

And none of this could have happened without what Mr. Berners-Lee invented. Standing on the shoulder of this giant, companies such as iTunes took online music out of the the piracy world and into a business model that defies a label. Is it an application, a library, or a sharing platform? Basecamp takes files sharing into the realm of project management. There are hundreds of other examples. Without the web 1.0, there would have been no web 2.0.

As we head down the road to web 3.0, let’s tip our hats to Tim Berners-Lee.

Quotes for the week ending 3 May, 2008

“This is not an energy policy. This is money laundering.”

Thomas Friedman, on the ‘gas-tax holiday’ proposed by John McCain and Hillary Clinton.

“A widget is nothing more than a rich media ad with a ‘grab it’ button.”

Chris Cunningham of AppSavvy, in MediaPost’s Online Media Daily.

“But then a miracle happened. My computer died -like, really died.”

Christina Caldwell, in The State Press, on how how she discovered a life outside the “toxic” Internet thanks to a computer crash.

“Put up or shut up.”

Arizona’s Sheriff, Joe Arpaio, on religious, law enforcement and Hispanic leaders criticizing his immigration sweeps.

“I’m hoping that going forward, the Frank Eliasons of the world — whether they communicate via Twitter or elsewhere — will not only be commonplace but corporate priorities.”

Catherine P. Taylor, writing about the Twitter guy, Frank Eliason, at Comcast, responding to customer complaints.

“I took part in a photo shoot that was supposed to be ‘artistic’ and now, seeing the photographs and reading the story, I feel so embarrassed.”

Miley Cyrus, apologizing for the indecent exposure she gave –and got– doing an Annie Leibovitz photo shoot for Vanity Fair magazine.