Skype, GoogleTalk and a host of other VoIP services is a truly amazing example of how innovation happens from those outside of the traditional industry.

I just published an article on VoIP in IABC‘s CW magazine (membership required) and have to thank Manoj Fernando, co-founder and EVP of business development at of LiteScape Technologies Inc., a VoIP company.

Today, it’s not about the instrument; it’s about the application. As Avaya likes to describe it, in the old world of telephony, we always called a location; today we can make a phone call to a device.