No words are necessary for this.
Pay it forward
It’s safe to shake hands with Southwest Airlines employees
I keep hearing how bad customer service is, but I cannot help bumping into some great stories.
So this one about “magically appearing” paper-towels in the restroom as part of a corporate culture at Southwest Airlines was an eye-opener.
A simple pay-it-forward principle that is not the stuff of an employee handbook, but makes a huge difference.