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Pay it forward

Giving, the “best form of Communication”

February 12, 2014 / Angelo Fernando / Leave a comment

No words are necessary for this.

It’s safe to shake hands with Southwest Airlines employees

May 6, 2008May 6, 2008 / Angelo Fernando / Leave a comment

I keep hearing how bad customer service is, but I cannot help bumping into some great stories.

So this one about “magically appearing” paper-towels in the restroom as part of a corporate culture at Southwest Airlines was an eye-opener.

A simple pay-it-forward principle that is not the stuff of an employee handbook, but makes a huge difference.

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