Is Facebook a faux community?

Over the Christmas break I’ve had a lot of time to think through some of the social behaviors we accept, and quietly incorporate. Sometimes these are things we once scorned, and never thought possible in our lifetime.

Things like doing a Google search while driving; posting pictures the very second we experience an event (basically experiencing an important moment in our life through a screen, first); checking the status of things that once didn’t matter to us before (“What’s the temperature in DC today?”; What does Times Square on 31st night look like on Facebook –since the TV networks do such a sloppy job of it now).

You get the picture…

My wife and I have also contracted a curious digital illness, FAS. Call it the Facebook Avoidance Syndrome. We don’t check in on a daily basis because it means inviting a lot of useless information into our lives, and worse, making what someone posts the main topic of discussion, rather than real issues near us, and around us. I must admit, these are interesting sidebars, but do we really want to be informed how deep the snow is, or the ingredients of one’s holiday cookies? Is this community?

  • Yesterday our neighbor stopped my wife and wanted to tell us they were moving. “I didn’t want to leave a note on your door to tell you this, he admitted.”
  • Friends dropped in a few days ago to check how I was going. No status updates were required in this old-fashioned practice.
  • While we’ve been more-or-less off the FB grid, the phone has been off the hook

I felt the need to post a short message on Facebook the other day to say this: Going forward in 2014, I would further reduce my Facebook activity. I said I won’t be breathlessly posting the food I consume or the anniversaries I celebrate.

What “activity?” you ask 🙂 I hardly add content to the Zuckerberg machine. I don’t subscribe to birthday apps, and the likes. But the point was that, if folks needed to reach me, or keep me informed of things, I didn’t want them to assume I knew, just because it was on Facebook.

Many hard-core Facebookers –and I know plenty, have interviewed many– can’t imagine life without it. Some have begun to feel like this is the only way to stay in touch with community. Granted, we have all used Facebook or LinkedIn to discover people from our past, analog communities. They feel as if there is no other way to trade empathy.

I beg to disagree. If all you had is a hammer, everything begins to look like a nail.

One of my friends asked me “What this means in a Chat Republic?”

I EXPECTED THIS.  My book dealt a lot about online and virtual communities, so I knew this question would come. I’m sure some of you are shocked I would even take this attitude. If you are, all I could say is re-read the  book’s introduction – “Why don’t we chat?” (If you don’t want to get the book, or borrow it from the library, I’d be happy to send you the chapter.)

Another asked me, why make a public announcement of this? Public announcement? I thought most people assumed our posts were just between friends. Maybe some realize that Facebook goads us into self-publicity, even while giving us the sense that we are engaging in private conversations. Indeed, Facebook’s public-private divide is confusing.

Digital Social networks were intended for communities. Humans weren’t built for the networks. Simply sharing whatever crosses our path –or our camera view finder– does not enrich our community involvement. Over-sharing is indeed a disease. It’s sometimes nice to be in the presence of a community where no one is taking pictures and setting others up for a Facebook post. (Sigh!: It’s an adjustment for me. There are places I go to now, where I don’t carry my SLR, and never, ever use my camera phone.)

It’s nice to avoid faux communities, and be in the presence of real communities.

Note:

1. There’s an interesting Carnegie Mellon University study if you are interested, about this very confusion, and how the many changes in Facebook’s privacy policy first reduced how much personal info people shared, and then how it began to rise. 

2. You may actually not see a link to this on Facebook. I don’t intend to post it there. The link between this blog and FB have been disconnected. This blog is obviously a public medium. 

“Are We Talking Too Much?” – Theme of Tempe launch of book

Thank you everyone who attended the second launch event for my book, Chat Republic.

The topics around the book are many, but we seemed to center on the big question as to whether social media has made us too…chatty. How real are the conversations we have, when few appear to be paying attention?

Thank you to may eminent panel who weighed in on the topic.

  • Gary Campbell, editor of ASU’s web site
  • Prabha Kumarakulasinghe – Microchip
  • Don Wilde – Intel

.Some of the topics that came up: 

  • Gold bar espresso, Tempe - Chat RepublicFace Time, Real Time. What is happening to face-time, with people busily checking their phones for possible interactions with the ‘other’? (If you haven’t seen “I forgot my phone, watch this: a statement of our times.)
  • Do we really need smart phones? Or wouldn’t ‘dumb-‘ (um, feature-) phones be adequate most of the time?
  • Transparency Vs Over-sharing. Is our ability to know so much a blessing? Yes, we want to know minutiae about public officials, but many are pulling back because of surveillance. Gary cited the example of how smart phones could help people do dumb/smart things, as in the case of the NFL Player, Brian Holloway, who tracked down the kids who trashed his home. (This story is still being played out, by the way)
  • Smart devices in the class. I enjoyed this one, for obvious reasons. There were several teachers (one principal) in the room, who face this challenge: Are mobile devices in students’ pockets going to help or hurt them?

A big thank you to Dennis and Karen Miller, owners of Gold Bar Espresso, for letting me use their wonderful coffeehouse for this event. These are the spaces –-the Kaffeehaus culture –where deep conversations have taken place for centuries!

Chat Apps could ignite true engagement

We know that Chat Apps are driving a lot of mobile service providers to rethink their once-lucrative profit center. But these apps are also disrupting traditional social networks, because providers know how important it is to keep the user engaged within the channel.

Consider our fragmented mobile experience. We toggle between Email, Facebook, Twitter (or Hootsuite), and SMS. They each have their distinctive experience. Status updates and informative mails are not the same thing; content sharing on a social network, with the ability to garner a small ‘mob’ around a cause or a pet peeve is not the same as firing off a text message to 20 people. International texts are expensive so we may tweet a message instead…

I’ve been intrigued by these so-called ‘conversations’ online, especially since many of them are not always in real-time. They are really partial dialogues, with one word (or one button) responses that are a proxy for people joining in.

That why we need to keep an eye on where Chat Apps are headed. They are simple –as in distraction free– formats that could garner true engagement.

At a recent event, I was asked where I though our social media lifestyles would be headed. My pat answer was that we might see a lot of social media fatigue. The media overload we are all facing might mean vast numbers of us will be quitting those social media channels that just don’t fit our personality. But that’s not to say that we will retreat to our caves, and get back to notebooks and pencils, or phone calls. We will seek out those experiences that help us stay connected. And that’s where I see Chat Apps gaining ground.

THE NEXT WhatsApp or Viber (the free phone app combines the chat feature– free even with people in other countries) could threaten Facebook and Twitter. It could combine elements of email and micro-blogging, so that we may never need to go to the other platforms to see what our friends are saying, and to chime in.

Multiple language chats. I fielded this question to a panel of international students at Scottsdale Community College last week:

  • How many of them spoke more than one language. All hands were up
  • How many spoke three languages. Eighty percent of the hands remained up
  • More than three? About fifty percent

What would happen if we could chat with people in different countries, in different languages, using the same app? Already WeChat, which is apparently a lot like Line, an app not known to many in the West, lets one do this.

Maybe ChatApps are where we may find the genie of true engagement. I admit I may be somewhat biased, because of the title of my recent book.

What do you think? Does social media fatigue drive you to give up on certain channels?

With so many social media ‘ninjas’ (and mavens and gurus), you’d think we cracked the code

I did a search of books on social media, and there are (get ready for this) 286,797 books out there on Amazon. That’s about 119,000 more people than the population of Tempe, Arizona.

No shortage of experts, too, in this vast field of social media.  B.L. Ochman, writing for Advertising Age recently noted that there are 181,000 Social Media ‘Gurus,’ ‘Ninjas,’ ‘Masters,’ and ‘Mavens’ on Twitter.

She rightly suggests that we are on guru overload.

“The fact remains: a guru is something someone else calls you, not something you call yourself.”

I cannot agree with her more, and made this point when I was speaking in Sri Lanka earlier in June. The media like to call anyone who address an audience as a guru and I had to debunk the notion, much to the alarm of some.

You would imagine that, with so many experts and gurus, we ought to have found the perfect recipe for using social media. But we haven’t. And will never quite get it, for the simple reason that the goal posts are constantly being moved. There are no seven golden rules. There is no no lost manual

I address this because whenever I am asked what Chat Republic is about, I could come up with a pat answer that might fit onto the back of a business card, or make a nice elevator speech. But I try to resist this. I’m sorry, I don’t give that elevator speech, because:
(a) That would imply this is a one-size-fits-all book
(b) That something as wide –and murky–as social media could be given the Cliff Notes treatment, or be condensed into 140-characters

If someone is looking for that, I could refer that person to an afore-mentioned ‘ninja. There are plenty of them to outnumber the population of Belgium, Portugal and Greece combined!

Book Signing this week: Tempe, AZ

Following last week’s launch and panel discussion I’m attending another book signing event in Tempe, Arizona.

This one will be at my favorite coffee shop, Gold Bar Espresso.  The coffee is truly out of this world.

Gold Bar Espresso. Chat Republic launch

The owners Dennis and Karen Miller run a quintessential mom-and-pop business, where customers are friends. Dennis is also a prolific author, with some 6 books and counting.

PANEL DISCUSSION:
Join us for a panel discussion on the Digital Vs Analog lives we balance with our use of social media.

Address
3141 S McClintock Drive, Tempe, Arizona 85282
(NE Corner of McClintock and Southern – behind a Starbucks!)

Time:
6:00 pm

Stay on after that, for live Jazz with Jazz Alliance.

Gold Bar Inside

Launching Chat Republic – Today in the US

Angelo Fernando - Chat RepublicIt’s finally happening. My book, Chat Republic, launches today at an event in Arizona.

Venue: Gangplank, Chandler

Time:   6 – 8 pm

A panel discussion on social media.

Chat Republic - Panel Discussion at Launch - Gangplank, Chandler ArizonaWe will be live streaming the event here:

Updated: Panel discussion on privacy and over-sharing in a social media era.
Panel:    Dan Wool, Len Gutman, and on my left, Derrick Mains

http://www.ustream.tv/search?q=chat+republic

Live streaming video by Ustream

My book, “Chat Republic,” is now available at Changing Hands Bookstore

Changing Hands Bookstore, Tempe. Chat RepublicI’m happy to announce that this month, Changing Hands bookstore is now carrying my book, Chat Republic.

Changing Hands, a community bookstore since 1974 has stood up to the big-box stores very well, and is the kind of place you would want to hang out at, with family or friends.

True to its community roots the store features ‘indie’ authors, and holds events such as poetry readings, music and foodie events, and something for tweens, freelance writers, and philosophers.

I like the deep selection of books and periodicals they carry, and of course they also have a terrific used-book section.

If you’re looking for a copy, and like to support your community, please pick up the book there.

“Chat Republic” launches at Gangplank

It has been a few months since I launched Chat Republic in Asia. It’s now time to roll it out, State-side.

So on November 7, Chat Republic will be launched at Gangplank.

Never been there? Gangplank has the fitting ambiance  –a cross between a very spacious coffee shop and a technology incubator. I have previously written about it, conducted a live radio show from there.

If you like to attend this launch event, leave me a note here, or use this link to RSVP.

Address: Gangplank, Chandler
260 South Arizona Avenue, Chandler, AZ 85225

Time: 6.00 pm

SMS as a crowd-sourcing channel for… farmers

Remember when Short Codes were all the rage? That was a few decades (in Internet years, that is) before QR codes walked into the bar and stole the limelight.

I’m still a big fan of SMS, even though I use QR Codes for all manner of things. More on this later.)

We in the West are all enamored when we hear how a majority of the world is now mobile. 91 Percent of Americans own mobile phones, according to a Pew report in May.

When I was visiting Sri Lanka I ran into some interesting uses of Information-Communication Tech, I touched on ICT in a passing way in Chat Republic, only because I was making the case that social media users need to understand that the new, new thing they stumble upon is based on some very old concepts –crowd-sourcing being one of these.

I met the folks at Sri Lanka’s Information Communication Technology Agency, and they talked about a lesser-known project that enabled rural villages to use of ‘short codes’ via mobile phones to provide what amounted to SMS-enabled commodity trading.

Yes you read that right: Commodity trading for farmers for farmers!

It worked like this: A farmer sends an SMS to a knowledge hub using a particular short code, providing details of what he has to sell. Buyers or whole-sellers also subscribe to the service, and the portal matches the buyer and seller. The mobile device is just the tool that enables that digital hand-shake between these two groups of people.

They may never meet, but have learned to trust each other because of a secure network, and their comfort level with short codes.

Trust is a rare commodity in the social media space we inhabit. There are workshops and books on building trust, and I’ve read a few. But in practice, the ease of use, and the ability to fake it on social media is causing a backlash. We have become more skeptical of those who push links at us. Our digital handshakes, though instantaneous, and seamless are fraught with problems.

We may be all Web 2.0 but we tend to forget the basic tenets of being Human 1.0. Just ask those farmers who are using basically 1.0 tools.

Note: The image, above, is from a similar project in Bangladesh.

Chat Apps don’t just destabilize business models, they ruffle governments

All this chatting is taking us somewhere, right?

Ever since I stumbled on Chat Apps, and discussed it toward the end of my book, I knew that this thing curiously called Over The Top applications (or OTT), could tempt some to see us, chattering masses, as instruments of mass disruption.

I was bemused to hear that the Vietnam government is trying to reign in the OTT business.  Wassup Mr. Nguyen Tan Dung? Worried about the revenue loss of telecoms or worried that the hoi polloi will be talking on their own terms.

Governments famously refuse to engage citizens, while pretending to call their system a participatory democracy. Some have suggested that the Internet disconnects as much as it engages people from public life. I was reminded of my conversation in April with Indi Samarajiva (on ‘Machine Readable Democracy’) when I saw this discussion.

It’s a tantalizing question. Could a participatory democracy be nurtured? Or should it be left to evolve organically?  Or as Jos Zepps puts it, could we build a digitized, engaged democracy from scratch?