Facebook president with analog touch

As I have been observing before, McCain’s campaign, after early signs of engine trouble, is now picking up speed. He’s adjusted his slogan from “Straight Talk Express” to “No Surrender” in classic repositioning tactic –no different from the way packaged goods tweak their slogan when sales start to tank. He’s got Facebook profile and a MySpace presence –as do Obama, Clinton and everyone else.

But will next year’s election be decided on the basis of a slogan, the contender’s social media presence or something else?

A recent poll by the Associated Press says that John McCain has a “solid shares of suburban, college-educated and Midwestern Republican voters.” The Washington Post last Sunday was somewhat optimistic too. “No surrender” is well timed, and probably resonates well with the Petraeus decision. But slogans aside, McCain seems to be doing something right. He may be more analog than digital, but in my opinion that could be what’s makes him more like the real thing.

Having watched the genesis of the YouTube debates, and now the Yahoo election debate, this going to be the first social media election where public opinion is sampled, targeted and better understood before the actual polls.

Markos Moulitsas –he of The Daily Kos – had this to say of supporters’ ability to assemble and the candidate’s capacity take charge of their own narrative:

“Because there are now so many more millions of people who are being engaged by politics online than in the last presidential election, our ability to control or fight back against media narratives is much stronger. We can create our own stories and push back against the ones that are BS. To me, the beauty of this medium is that there are so many centers of power in Netroots that no one can ever really dominate.”

In other words, if every candidate is plugged into the social media, a ‘Facebook President’ may need something extra.

To me that could require one thing: Good old-fashioned momentum generated by good old-fashioned face-to-face communication.

Southwest Airlines retakes the story

“The publicity caught us with our pants down, quite frankly. The story has such great legs, but we have an even better sense of humor, so we’re going to jump out there and lower our fares to match the mini skirts we’ve all been hearing so much about.”

What other company could write a more innovative (and credible) ‘manufactured quote’ for a press release than this? This was Southwest Airlines that took back the story when it was widely criticized for poorly handling a situation on board.

Dan Wool at ValleyPRBlog last week wrote about the incident (involving a Hooters girl, and inappropriate clothing on a flight) and the need to apologize. That’s what the airline did.

But it leveraged the incident to issue not one but two press releases, and to lower its fares it promptly called Mini Skirt Fares. Even if someone hadn’t hear of the Hooters girl incident, this is guaranteed to make them talk about and around it.

The first press release was about the apology from President Colleen Barrett. If you’ve ever read her column in SPIRIT magazine, the in-flight pub, you’ll know that Barrett is quite the champion of new PR, and highly aware of the value of social media.

Nor was this a standard apology. Here’s her quote in that release:

From a Company who really loves PR, touche to you Kyla! … As we both know, this story has great legs, but the true issue here is that you are a valued Customer, and you did not get an adequate apology.

There are some valuable firsts here:

1. Communicating with a single customer directly through a press release.

2. Humor from the top of the totem pole in an organization, via a communication tool better known for bland communications

3. Using its positioning – FUN – to address, rather than cover up the incident

4. Damage control, fast –check the Google Juice it’s received

5. The President blogged about the incident right away, as did Brian Lusk whose post had comments critical of the airline.

It’s a classic example of taking charge of the conversation, before it takes off without you on board.

Luddites and…people with legal degrees, take note

Who are the stumbling blocks to progress in your organization? I bet you could name a few who sit at your meeting and who have that glazed look when something risky/new/untested is suggested.

At a conference in the U.K. last week called Verge, Ogilvy Interactive has been discussing just this. More specifically how “luddites, conservatives, late adopters, naysayers, people with legal degrees and others in the organization” stand in the way of digital progress.

They were looking at how brands need to “listen, engage, experiment” to stay relevant in today’s networked economy. One post had this on marketing: “avoid fishing in a shrinking and over fished pool.” To which I feel like adding “avoid using the same bait when your move to a different pool.”

Not sure what the “people with legal degrees” was supposed to mean, but I often hear people complain that legal department often puts the damper on a campaigns. Shel Holtz and Neville Hobson for instance talk of  how it’s now in vogue for HR and Legal to ban Facebook, on the grounds of being concerned about employees spending too much time there, having no clue about the productivity gains being made because of these informal networks.

For this you went to college?

A college level YouTube video class about using YouTube video!

It had to move in this direction sooner of later. A YouTube video of a class about YouTube.

Half the class is asked to do a post, and half the class have to respond to it using a YouTube video. It is a college level class at Pitzer College, Claremont, California and the class is called “Learning From YouTube.”

And since this is an actual class assignment, you can track the students’ assignments by viewing 49 videos –as of today. They will also lean such things as video press releases. The class is taught by media studies prof. Alexandra Juhasz.

It’s easy to be cynical, but when you look at the pace at which social media is moving, and how unprepared or ignorant graduates are when entering the media and marketing today, it is commendable to see these kinds of hands-on approaches.

In the age where the social media press release, the viral video, text messaging and that thing called ‘folksonomy’ is making antecedents predecessors like the block-quote press release, the 30-second spot and email obsolete, the digital classroom is worth experimenting with.

Next up: “Learning from Facebook” and “Learning from Delicious?”

Is Bin Laden a brand?

“He’s a brand name, probably one of the most recognizable brand names in the world”

I found it strange that a professor of Georgetown University (quoted in an AP story yesterday) called Bin Laden a brand name, after the two videos emerged this week.

People attach the word “brand” to anything these days, in the same way that agency folk in the eighties used to drop the word “strategic” before a lot of words (like “management,” “response,” “investment”) just to sound profound.

One could assume he was simply expanding on the idea he had just described describing the man as a “marquee name wheeled out in dramatic fashion.” Bin Laden may have some odd PR tactics ( insert “strategies” for “tactics” if you want added effect) but releasing a VNR now and then does not bestow brand status.

FlexCar’s marketing hits the spot

FlecCarFlexCar, the concept best described as a time-share for rental cars, has come to Arizona (it’s only available in 11 states) and has debuted at ASU.

I registered online and got a very neat 8.5″ X 4″ pack in the mail. It contains a handbook with pages that literally flex –OK, pop-up. There’s a lot to read in the handbook, but the pop-up nicely segments what could have otherwise been boring long-copy.

And then there’s the writing that echoes language of Mini Cooper‘s “Let’s Motor” campaign if you’re familiar with the work of its red hot agency, Crispin, Porter and Bogusky.

How it works: Once you register, you get a smart card in the mail. This is technically your door key to the car you reserve online. (The car keys are in the glove compartment.) It’s that easy! Since this is a fractional rental, you only pay for the hours you use the car –$8 an hour. It covers gas and insurance too.

What they don’t do enough is market their Frequent FlexCar option –basically you have the car for the whole month for $19.99 a month, plus $3 an hour from Monday through Friday. That’s just $25 a day if you take it for eight hours a day.

Finally, a code of ethics for pitching Bloggers

Will someone please turn off the spigot gushing out naive, formulaic emails fin the name of ‘Blogger Outreach?” They come from junior PR folk eager to generate some buzz from anyone who leaves some Technorati tracks. I get these from time to time, especially when it’s close to a conference I have attended or plan to cover, and very often it’s not even in my realm of interest. Imagine what a full-time writer or journalist has to put up with!

OK, so it’s not gonna happen anytime soon.

The backlash against poorly targeted Blogger Outreach has been brewing for some time. Some, like Weber Shandwick, have been posting guidelines. Others have been incensed, to say the least.

That’s why it is refreshing to see Ogilvy PRs 360 Digital Influence blog, come up with a Blogger Outreach Code of Ethics. It’s appropriately called Take 1. Remember Ogilvy PR comprises both sides of the equation –PR people who pitch stories to bloggers, and prolific, influential bloggers like Rohit Bhargava. Which is what makes this list more attractive to me. I urge you to read the whole list. Among them are:

  • Before we email you, we will check out your blog’s About, Contact and Advertising page in an effort to see if you have blatantly said you would not like to be contacted by PR/Marketing companies. If so, we’ll leave you alone.
  • If you are initially interested in the campaign, but don’t respond to one of our emails, we will follow up with you no more than once. If you don’t respond to us at all, we’ll leave you alone.
  • You are entitled to blog on information or products we give you in any way you see fit. (Yes, you can even say you hate it.)

They invite comments from readers, plan to take the best and in two weeks post an ‘evolved’ version. Probably Take 2.

A very good start to a problem that could otherwise pollute perfectly good, well meaning PR.

There’s another issue that came up based on comments to the post –the eroding wall between promotion and advertising. I will take this up in my next post. Stay tuned.

John McCain’s block-and-bridge manoeuvre

Good old “block and bridge,” a standard PR manoeuvre, doesn’t get better than this.

Senator John McCain handled a question from a New Hampshire high schooler last week by combining it with another risky, yet well-placed tactic – the insult. At a New Hampshire high school, asked about the possibility that he might die in office if elected (yes High Schoolers ask the sharpest questions), McCain took the “are you too old to run the country?” subtext, and talked about how he can barely identify with young people’s music tastes. Then he went out to talk about the pace of his campaigning and his vigor. Before anyone noticed that he had blocked the real question, he ended with “thanks for the question, you little jerk!” It got the requisite laughs, and the YouTube video upload -viewed 323,934 times to date.

Compare this to the “Maccaca” response that unraveled Senator George Allen’s campaign this time last year (that YouTube video has been viewed over 359,000 times) and it’s interesting to see how a mature (read: media trained) public figure could take a hardball question, say something risky even, and get a point across.

All this, too, after McCain’s crack media team quit his campaign.

Joost is more than TV on the Net

joost_screenshot.jpgI signed up for Joost some months back, and was glad to see they now have a beta worth checking out.

Watch a simple explanation of what it’s all about.

Basically it’s a way of watching TV on line, and chatting with a community using chat programs such as Jabber of Google Talk. because it’s TV delivered in real time, it has rich content on floating screens, giving you some background about the program, other channels etc.

Light Rail’s getting dinged. Why no response?

Central Avenue stationDon’t know if you’ve noticed but there’s very little communication coming out of Metro Light Rail. Even the Arizona Passenger Rail Association, that has been a big backer, has not posted anything about it since July. It’s a political football in Mesa, as we saw last week.
I am looking forward to the service big time, and occasionally check the press releases on their web site, but don’t see a lot of positive media coverage.

Instead, I see a lot of Light Rail talk from the nay sayers. Take the letters to the Arizona Republic. It’s usually this variety:

“I think the light rail system will be the next on your list of flops….We are off on the right foot in ruining beautiful Central Avenue, and putting many small businesses out of business.”

The writer covers three issues in one sentence. (a) The Flops, in reference to the story on 08.21.07 about Arizona’s blunders that cost the taxpayer. (b) The holy mess down Central Ave, and (c) the business angle.

Very shrewd, or just very upset?

It begs a response not just from the folks at Light Rail, but from GPEC, and the promoters of small business. We’re just about a year away from the Light Rail launch, and I would like to see more education aimed at the different publics.

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