Quotes for the week ending 5 Dec, 2009

“The general consensus about my hair, among our team and the client, was that it was distinctive and instantly recognizable — a characteristic we ad people long for in our campaigns, but it sounds funny when we’re talking about my hair.”

Andy Azula, the guy in the U.P.S. whiteboard commercials, in a Q & A with Stuart Elliot. He has a Wikipedia entry!

“Once you start restricting access on the websites, if you have content that can broadly be found somewhere else, then you really restrict the number of people coming to websites.”

Emily Bell, Guardian’s director of digital content, on a regional British newspaper publisher charging for online news content.

“She’s more caustic than a manure lagoon.”

Paul Shapiro, senior director of the US Humane Society Factory Farming Project, on Kerry Trueman, a contestant for the Huffington Post contest for citizen journalists. One person will be chosen to report from the Copenhagen climate change summit next week.

“Most painful for us is not the minaret ban, but the symbol sent by this vote.”

Farhad Afshar, of the Coordination of Islamic Organizations in Switzerland, com

And speaking of symbols…

“It’s that image that has been shattered, sort of like the back window of his SUV, but maybe I’m pushing another metaphor too hard.”

Bill Saporito, on Tiger Woods’ apology

“I realize there are some who don’t share my view on that. But for me, the virtue of privacy is one that must be protected in matters that are intimate and within one’s own family. Personal sins should not require press releases and problems within a family shouldn’t have to mean public confessions.”

Tiger, having dealt with his ‘transgressions’ in a 6-paragraph apology, on his web site.

Tiger Woods lectures us on ‘tabloid scrutiny’

Words like frenzy and hype surround this non-story, but the media seemed incapable to let it pass. Today they have been told: stay off my turf.

Yet it’s been framed as  problem for refusing to make a statement to the media. Most PR have said that remaining silent was not a good way to handle this crisis. (Interesting discussion here at ValleyPRBlog, where I also blog.) I beg to differ.

I understand that public figures have to learn to live with an always-on media. But I don’t see why this auto-accident is such a big thing. Man hits fire hydrant is not man bites dog, for heaven’s sake!

Tiger called this out in his statement. Couched in the language of an apology, it was an indictment of this nonsense: that just because he is a celebrity, he has to answer to the media.

As he put it:

But no matter how intense curiosity about public figures can be, there is an important and deep principle at stake which is the right to some simple, human measure of privacy. I realize there are some who don’t share my view on that. But for me, the virtue of privacy is one that must be protected in matters that are intimate and within one’s own family. Personal sins should not require press releases and problems within a family shouldn’t have to mean public confessions.”

Perfectly put, even though the beginning and end of the statement is over the top with apology language that will be scrutinized to death for some weeks.

Quotes for the week ending 27 Nov 2009

“Teachers begin using cell phones for class lessons”

AP story about a Florida teacher using a  phone-based scavenger hunt to teach Spanish

“I myself straddle the line between political commentator and a member of the political universe … it’s not easy being a woman.”

Meghan McCain, commenting on Hillary Clinton facing the media

“Lesson: Don’t dumb down your information. We’d prefer the full story.”

Sheila Scarborough. Guest blogger at Old Media, new Tricks, on the web site FiveThuirtyEight, and political reporting

Quotes for the week ending 21 Nov 2009

“She is not a girl, and she is not a pinup.”

Susan Estrich, Columnist, on Sarah Palin, saying she hates defending her, but is annoyed at Newsweek for featuring her on the cover in running shorts.

“I am applauding Bebo …I don’t understand the  logic for the others not following suit.”

Jim Gamble, of Child Exploitation and Online Protection Centre (Ceop), saying social networking sites need a help button for children to report predators  bullying.and bullies

“we should not make the perfect the enemy of the good,”

Barack Obama, conceding that the Copenhagen summit would not come up with a binding agreement on global warming.

“A portable device with an appropriate wifi connection, and a very powerful browser.”

Google CEO, Eric Schmidt’s definition of a Netbook, in a broad discussion of the future of the internet.

“Huh? If you’re already a Fortune 100 company, ‘brand awareness’ is probably not your biggest problem.”

Fast Company, commenting on a study by Weber Shandwick, that says only about 3/4 of Fortune 100 companies have Twitter accounts, few follow best practices, and most are chasing after brand awareness.

“Would I be cynical if I said I believed Apple was secretly fueling the hype by leaking bits and pieces of information to raise expectations? Does it matter?”

Linda Vandevrede, at ValleyPRBlog, on the role of PR in hype, or whether it evolves in some ‘organic’ way.

Quotes for the week ending 31 Oct, 2009

“The thrill of naked guys in public aside, this marketing scheme did involve a bit of trickery.”

Advertising Age, revealing the story behind the ‘worlds’ fastest nudist’ in New York this week, who turns out to be a guy doing a stunt for Zappos, via an ad agency, Agent 16.

“Look, people the message is this: Do not tell me you cannot do this.”

Josh Bernoff, on how the Groundswell Awards, and how excellence in social media can come from anyone, anywhere.

“If there’s metadata in there, that’s public record.”

Dan Barr, attorney for the Society of Professional Journalists, on the Arizona Supreme Court decision that now requires public entities to disclose Meta Data, the ‘hidden data’ embedded in electronic records.

“A Friday afternoon news dump…”

Huffington Post on the list of visitors to the White House, released on Friday. The list includes lobbyists and prominent people

“It comes down to data and money.”

Story in Fast Company, that ‘Facebook plans to Geo-tag your life’  by linking geo-location information to users actions on the site.

What’s the definition of a PR stunt?

Just as the aphorism goes that “there are lies, damn lies and advertising,” I wonder if it’s time for someone to come up with one about stunts –especially the PR variety.

Let me be clear. I don’t condemn stunts. In fact it might be construed as another word for ‘tactic’ or creative attempt to make a point.
So I was about to classify this latest ‘underwater cabinet meeting‘ by the President of Maldives as a stunt, but I thought I’d put the question to my readers to check the pulse first. I won’t go into the details here, suffice to say that it takes a bit of effort to get your cabinet to strip down to scuba diving suits –and anchor desks to the coral– to pull off something like this.

But back to the definition of a PR stunt. Here are some past examples that might fall into this category.

I know, there are more. But for our purposes, let’s ask if promoting a cause or a brand validates the approach. Governments are quick to blame each other when an international or bilateral crisis arises, calling it a stunt, even though there had been no specific public facing activity. Headline writers find it a useful 5-letter word to spice up a story. (As in this one, that was clearly a misplaced use of money, rather than a stunt).

I would think a PR stunt is anything that

  1. Involves an event or a sustained activity that is staged, primarily for gaining media attention
  2. Is unusual or controversial
  3. Is connected with an extended campaign that does not involve PR or advertising. Behavior modification, for example

The first –-gaming the media –can be dangerous, if done to fool the media. If the balloon incident being debated this week proves to be an act of self-promotion by wasting time and money of a sheriff’s department, that’s a dumb stunt, indeed.

The second —is often creative and harmless. The guy who dons a pizza delivery attire and ‘delivers’ his resume (attached to the box) to a marketing director, is clearly breaking out of the old method (email or mail) to get his application to the top of the pile.

The third –wins my approval, hands down. This is what all good (insert the word ‘marketing,’ ’cause promotion,’ ‘advertising’ as a prefix here) campaigns ought to be.

President Nasheed’s course of action seems more like the third category. He has a point to make, and what better way than for a leader of a country surrounded by –and threatened by– water to do this?

Quotes of the week ending 17 October 09

“the largest-ever social change event on the Web…”

CNN, on the third, annual Blog Action Day. The topic this year was climate change. According to Blogpulse, number of posts about climate change on a given day shot up by 500%

“Sometimes I feel like we’re a colony of ants who’ve come across a cell phone…”

Peter Hagoort, a researcher at the Max Planck Institute for Psycholinguistics in the Netherlands. He was speaking of the way the brain processes thoughts and speech in milliseconds, but scientists still puzzle over how this happens.

“This is punitive. This is not just a matter of, ‘This is for the good of the company or the good of the nation.”

Banking analyst Nancy Bush, on the Treasury Dept, demanding that outgoing Bank of America CEO Kenneth D. Lewis returns about $1 million he received so far this year plus his $1.5 million salary for 2009

“iTunes is a pain in the posterior, and I never use it unless I absolutely have to.”

Sallie Goetsch, (she of the Podcast Asylum, a podcast and blog consultancy) in a contribution to For Immediate Release podcast

“Is print dead? No, but it just got a little less tasty.”

Jen Zingsheim, of Custom Scoop, on news that Conde Naste will be shutting down Gourmet Magazine

Twinterview with Steve England tomorrow

Tomorrow at 10 am (Pacific) I will be conducting a Twitter interview with Steve England, of NewMediaMarketing.

If you are not familiar with NewMediaMarketing, it’s a company that does some amazing things in audience engagement, using smart tags.

I won’t try to explain what a smart tag is –except link to this— since Steve will be fielding questions that would clear any doubt you have about this.

For those who folllow this blog, this is the fifth ‘Twinterview in the series. The last one was in August, so it appears I have been slacking. Well, between starting my own consulting gig, and ransiting out of ASU, let’s just say that September whizzed by!

How to follow the Twintervew:

  • You could follow it at @heyangelo, or @englandsc
  • Time permitting, I will be live-blogging the session here as well.

Angry mobs or groundswell? Or just paid marketing?

What do you call a flash mob that has been paid for? Think hard before you answer this.

Now let me complicate it a bit for you:

When connected to a PR campaign, we tend to see it as the evil astro-turfing. Plenty of these examples around us. Those the angry mobs showing up with signs to loudly disrupt town hall meetings as a form of protest against healthcare reform, are suspiciously PR-backed astroturfing practices. TechPresident ‘reveals’ that there is a method behind this madness.

When connected to people protesting against a stolen election, we see it as citizen action —as we saw in Iran. streets

Then there’s the third kind. When connected to marketing, the flash mob could be used to bring attention to a product in a public place. Funny how we have no problem with this, even though it also disrupts civilian life, and appears to be a spontaneous expression of the hoi polloi.


This highly choreographed event earlier this year by Saatchi and Saatchi, for T-mobile at London’s busy Liverpool Street station is a good example of how the lines are being blurred as the radius between sender and receiver gets stretched.

Could United Airlines unbreak his guitar?

David Caroll has a new song, and United Airlines has a huge headache.

The airline became the reluctant promoter of a protest song when it broke –indeed smashed– Dave Carroll’s guitar. I won’t go into the story (read it here) but suffice to say United staff gave him the cold shoulder that many companies have gotten away with for two long.

But they didn’t factor in the power of music, a dissatisfied customer’s social media footprint, and  a country song on YouTube.

“United breaks guitars,” croons Carroll, and those three words (plus a very funny video re-enactment on the tarmac)  have the potential to undo all United’s  great PR. A Taylor acoustic guitar could be replaced for about $3,500.  A company’s reputation will cost hundred’s of times that figure.

But unlike other unhappy endings of PR snafu’s, I like the twist here. Having written two songs, Mr. Carroll has given United an opportunity to influence the outcome of the third.

Go for it United! You can turn this trilogy into a raving sensation, not just on YouTube, but as a case study that proves organizations could listen — even if they have to be dragged into the conversation kicking and screaming.