Scott McLellan’s story has lessons for us

A book about lies and deception to sell the media and the people on an unnecessary war isn’t shocking news. There are more books on the subject than anyone would care to read, from the angry to the academic.

But Scott McLellan’s version — the inside story — poses more questions than provides answers. It makes me wonder why the White House press corps put up with this faux briefing charade, playing along with a wink-wink, nod-nod, just like the way we play along with our children, pretending not to know they are hiding behind the curtain when their feet sticking under give them away.

They grill, they whine but that give people like McClellan a pass, ultimately. See how former press secretary Tony Snow stonewalls a seemingly unrelenting press who seem to know they will get non-answers. Dana Perino the present voice at the podium (once referred to as “the Doogie Howser of press secretaries”) does a terrible job of explaining what the president knew or did not know, but she carries on, and she gets a pass too.

The ‘revelation’ that the White House has a PR, marketing and messaging problem, is part of a larger problem. We let things slide, too. The lessons for us?

1. This malady of saying something without really saying something has infected corporate and political life far greater than we admit. What Jay Rosen accurately “strategic non-communication” which lives on. It is the PR creep that invades the stories and should not be tolerated.

2. PR should aspire to being more than a “propaganda machine.” People can spot the man behind the curtain, even if his feet are not sticking out!

3. “Selling of the positive and pushing back of the negative,” as Jon Stewart observed (about another book of White House’s decision to go to war by Douglas Feith) should not be on our job description, and is not an euphemism for marketing and advertising. (Isn’t that what Toxic sludge is good for you was all about?)

4. If you don’t agree to be the official spokesperson (the jerk at the podium, as someone uncharitably called McClellan) you could, you know, resign.

Death of a journalist, a painful obit

Journalists are a tough breed. They put up with a lot, and the worst part of it right now is that (unless they are media critics) that they have to write about every other industry but their own that’s going through a huge upheaval. “Newspapers are still far from dead, but the language of the obituary is creeping in,” said the 2008 ‘State of the News Media Report‘ at Journalism.org.

The story of Chris Page, a Mesa journalist and theater critic is a sad obituary on the profession. He was found dead. He had recently moved from the beat of art critic to online journalism, but was recently laid off, said his former employer, the East Valley Tribune.

Online journalism, apart from media itself, is in the thoes of change and reinvention. Newsrooms are being rejiggered overnight with the impact of ‘networked journalism,’ interactive media, and the inroads into news distribution from new technologies.

But the fact remains: we still need boots on the ground, and smart people who cover the story be it about culture, economics, sports, or politics with more depth, not less. Society infatuated by Google search results and “measurement” doesn’t place enough value on these boots and these beats that feed our newsreaders and our online ‘papers.’ Dedicated, award winning professionals like Chris will be surely missed.

Speed versus accuracy in “continuous” journalism*

We have broached this topic here before, talking of grammar and accuracy. In the world of journalism this comes up a lot, and the deputy manager of New York Times’ digital journalism addresses this well.

The need to scoop, to deliver news as it breaks and the expectation of accuracy butts heads in a medium that has two formats, or two delivery systems. Very interesting insight by Jonathan Landman into how the Times juggle datelines, feedback and the challenge of ‘synchronizing’ both products.

In a previous piece Landman talked about a “continuous news” reporter, which is no different from the experience of communicators in other fields. No story is static, so whether it’s a press release or a microsite, I find myself in the continuous news mode.

*Cross posting from ValleyPRBlog.com

Foreign policy flourishes in social media

I am a frequent reader of the State department’s blog, Dipnote, that attempts to give a human angle to foreign policy -beyond the press releases, official statements and ‘code words’ we have come to know so well.

Dipnote links to an @Google interview with Secretary of State Condoleeza Rice and her British counterpart David Miliband (a MIT graduate who happens to have his own YouTube channel, and blog.) This interview is hosted on …YouTube. Suddenly foreign policy via social media doesn’t look so dry.

Rice makes an excellent, passionate albeit slightly flawed analysis of Iraq; between her and Miliband, you get a sense that this is the kind of discourse we (and the world) missed in the last eight years. I’m not saying that social media made this happen, but without doubt these discussions were stifled by the old media that only permitted slogans and sound bites. Only at a venue like this could she say that “we are not, as a government, ever going to ‘improve’ the image of America.” That’s what the people of America do best, she concedes. Which is another way of saying that the government should not be in the business of image building.

The new managing editor of Dipnote, Luke Forgeson, calls the blog the online version of a town hall meeting. As Miliband observes elsewhere, “diplomats need to reach out beyond governments to talk to people – at home and around the world.”

Quotes for the week ending 12 May, 2008

“Steve Jobs doesn’t need sa sales force because he already has one: employees like the ones in my company.”

Mark Slada, CIO of a company in Johannesburg, in a Businessweek story about how more businesses are demanding Macs in the workplace.

“Journalistically, going alomng with such an arrangement would be completely inappropriate. I agreed immediately.”

E.J. Montini, columnist in the Arizona Republic, on not mentioning the name of someone selling T-shirt with the name of each soldier killed in Iraq, with the words “Bush lied, they died.”

“Pardon Our Dust

Brian Lusk, Manager of Corporate Communication, at Southwest Airlines, on the relaunching of the blog Nuts About Southwest, this week.

“The final piece in the digital jigsaw.”

ITV chairman, Michael Grade, on FreeSat, the free digital television service from ITV and BBC, launching this week.

“It’s becoming clearer that paper is holding news delivery back in other ways … I’m about ready to admit that the Web isn’t just another outlet for newspapers; it’s becoming better than print.”

Seth Grimes, an analytics strategist, commenting on The NewYorkTimes.com use of a new form of visualization to show relationships in a graphic that’s interactive.

“The Internet is the shortest, hardest wall against which your voice will echo back.”

Stephen Colbert. Enough said!

Communicating through chaos: What could a pandemic flu teach us

Very happy to be able to break the story about a pandemic flu exercise we conducted here at the Decision Theater at ASU.

It was an exercise that worked on several levels:

  • Strategic Planning
  • Testing Scenarios
  • Communicating with multiple groups
  • Testing a plan through systems dynamic model

I am in the Communications business, so I was keenly observing how different players interacted, assumed leadership positions, and communicated from within the ‘crisis.’

I was lucky to be the fly on the wall (the camera-toting fly, that is) so it got me thinking of the parallels there were for businesses. How do organizations communicate and act in a crisis? As in any marketing campaign or business crisis, the war room is staffed by team members who are are suddenly confronted with the need to operate without the usual props. They may have Blackberries, but the information is coming at them fast and furious through other channels. They may have strong opinions, but so too do the people across the table.

Then there was the interesting irony of some having too much information (mock TV news updates, threat levels, a web cam feed, fact sheets etc) on one side of the room, and others deprived of the usual sources of information (CNN, RSS feeds, radio etc) –all this according to plan. We hosted this event in two areas. Emergency Ops was situated in the ‘drum’ -the high-tech room with a 260-degree panoramic screen, laptops etc. Incident Command and the Executive Policy Group were situated in an adjacent conference room, tethered to the drum via a live camera feed and a land line. No cell phone communication was allowed between the rooms.

Communicators often face situations like this, albeit not in the same life-threatening context. How does a team of those representing PR, Marketing, Advertising, Web Design, HR, IT and Legal Affairs work in crisis mode, in a compressed time frame, when they barely talk to each other in normal life? We seldom act out scenarios, assuming bad things won’t happen to us. History tells us otherwise.

Unless we plan for these hypothetical ‘pandemic’ events we won’t really know. That’s the deeper meaning of strategic planning, isn’t it?

British journalist takes on Andrew Keen

If you haven’t heard of Andrew Keen, author of The Cult of the amateur he’s one of the few who take the contrarian approach to the whole Web 2.0 idea, especially open source journalism. He sees the world of new media neatly divided into professionals and amateurs, with the inmates running the asylum.

So it is fun to see someone other than those in the US, take on the contrarian. Kevin Anderson of the Guardian, and a well-known blogger in the UK calls him a ‘professional troll’ with ill conceived ideas about what’s going on around him.

He notes that “the threat to the business model of traditional journalism is not solely the fault of so-called new media, which isn’t that new unless you’ve had your head up your arse for more than a decade now.”

Great read!

Fifteen candles for the Web. Or what did Tim Berners-Lee unleash?

April 30th was a big day, in case it did not pop up in your Gmail calendar, Plaxo reminder or ToDoPub, the online to-do list.

I first heard it was the official birthday of the Web from a colleague, when he complained that someone had hacked into his web site. I suppose it was a *wicked* way of highlighting the awesome power now in our hands.

Fifteen years ago, Tim Berners-Lee unleashed this power when he applied hypertext (standing on the shoulder of Ted Nelson who conceived of the idea) and came up with the HTTP part of the web that’s almost invisible now, but knits the world together.

For some like the Magazine and Newspaper industry, ‘unleashed’ really became ‘unraveled.’ For others like Netflix, there would have been no business without this invention.

Fifteen candles later, this simple, almost invisible connective tissue of the web has reconfigured the way we communicate, market, educate and inspire each other. Oh yes, also how we find, rant, share and take notes among other things. I’ve written a lot about Wikinomics, and its malcontents and sometimes wonder if the information overload is slowing us down, rather than speeding us up. Birthdays are good times to look forward, back and sideways, aren’t they?

Recently I found an old printout of the famous “Rudman and Hart Report, (published eight months before 9/11) which had forecast in grim detail some of America’s vulnerabilities. It made a point of warning us that “new technologies will divide the world as well as draw it together.”

That irony strikes me as exactly what the web is good at –simultaneously connecting and dividing. It has made the world smaller and unified at one level, while fragmenting it into millions of niches. Or, as Thomas Friedman observed in The World is Flat, the ‘steroids’ (applications like wireless and file sharing) and the other flatteners like off-shoring, in-sourcing and open-sourcing are pulling the world in all directions. There are walled gardens like Facebook and there are open source textboooks.

And none of this could have happened without what Mr. Berners-Lee invented. Standing on the shoulder of this giant, companies such as iTunes took online music out of the the piracy world and into a business model that defies a label. Is it an application, a library, or a sharing platform? Basecamp takes files sharing into the realm of project management. There are hundreds of other examples. Without the web 1.0, there would have been no web 2.0.

As we head down the road to web 3.0, let’s tip our hats to Tim Berners-Lee.

Quotes for the week ending 3 May, 2008

“This is not an energy policy. This is money laundering.”

Thomas Friedman, on the ‘gas-tax holiday’ proposed by John McCain and Hillary Clinton.

“A widget is nothing more than a rich media ad with a ‘grab it’ button.”

Chris Cunningham of AppSavvy, in MediaPost’s Online Media Daily.

“But then a miracle happened. My computer died -like, really died.”

Christina Caldwell, in The State Press, on how how she discovered a life outside the “toxic” Internet thanks to a computer crash.

“Put up or shut up.”

Arizona’s Sheriff, Joe Arpaio, on religious, law enforcement and Hispanic leaders criticizing his immigration sweeps.

“I’m hoping that going forward, the Frank Eliasons of the world — whether they communicate via Twitter or elsewhere — will not only be commonplace but corporate priorities.”

Catherine P. Taylor, writing about the Twitter guy, Frank Eliason, at Comcast, responding to customer complaints.

“I took part in a photo shoot that was supposed to be ‘artistic’ and now, seeing the photographs and reading the story, I feel so embarrassed.”

Miley Cyrus, apologizing for the indecent exposure she gave –and got– doing an Annie Leibovitz photo shoot for Vanity Fair magazine.

Miley Cyrus embarrassed? Give me a break!

Last weekend I accompanied my daughter to a birthday party of a six year old, where it was wall-to-wall Hanna Montana. I have seen worse, with the now (hopefully) waning Princess craze, so I kept my comments to myself.

But I nearly lost it when I heard the must-have Hannah Montana doll (that sang a few seconds of her songs) say “this is fricking awesome!” over and over again. The five- and six-year olds in the room then began trying to decipher the sentence.

It’s no accident when you lend your name, (image, voice, hairstyle..) to a marketing machine aimed at very young kids, and agree to say “fricking awesome” at the push of a button. I began to wonder when she would crash and burn; when there would be a parental backlash.

So now that the news has broken about poor Miley had been duped into a soft porn photo shoot by evil Anne Leibowitz , I have grounds for being cynical. Miley Cyrus “embarrassed?” Ann Leibowitz apologized? This was all part of PTE marketing, wasn’t it? Push The Envelope –and hope people get slightly offended — because that’s the shortcut to media attention. “Miley Cyrus photo shocker. Details at 10!” This formula that’s worked over and over again.

Said a reader on ValleyPRBlog, it’s a “Big coup for the PR Team. They aren’t going to get fired, they’re going to get huge bonuses.”